topic Re: change plan in Get Support

change plan

linping — Wed, 05 Jan 2022 07:34:31 GMT

how to change plan? now I plan:Province-wide Talk $25 per 30 days

This includes:

Unlimited Province-wide Talk
Call Display

I WANT TO CHANGE $ 25/30DAY

UNLIMITED Talk Province-wide²
UNLIMITED International Textand Picture Messaging
VOICEMAIL & Call Display

Re: change plan

Anonymous — Sat, 24 Nov 2018 03:36:22 GMT

@linping wrote:
how to change plan? now I plan:Province-wide Talk $25 per 30 days
This includes:
Unlimited Province-wide Talk
Call Display
I WANT TO CHANGE $ 25/30DAY
UNLIMITED Talk Province-wide²
UNLIMITED International Textand Picture Messaging
VOICEMAIL & Call Display

Is this an old legacy plan or have you just arrived as a customer?

If recent then it would be more economical to click on Change plan in the self-serve and choose a different plan and choose future at renewal. To change it now would cost you what you've already paid for the month.

If you somehow mistakenly chose that plan and you've just joined then maybe the mods can change it for you. You'll need to put the cost difference into your account and then ask the mods.

I don't see where you got this plan for $25 that does not have texting. I can see $20.

Re: change plan

popping — Sat, 24 Nov 2018 03:35:34 GMT

@linping wrote:
how to change plan? now I plan:Province-wide Talk $25 per 30 days
This includes:
Unlimited Province-wide Talk
Call Display
I WANT TO CHANGE $ 25/30DAY
UNLIMITED Talk Province-wide²
UNLIMITED International Textand Picture Messaging
VOICEMAIL & Call Display

Select [Plan and Add-Ons] --> [Change Plan]

Select the plan you like. You can change it now or select to change plan on your next renewal date.

Re: change plan

linping — Sat, 24 Nov 2018 03:37:56 GMT

IT,SAY:Thinking of changing your rate plan? We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611. Sorry, rate plan changes are currently not available on-line.

Re: change plan

linping — Sat, 24 Nov 2018 03:41:04 GMT

@Anonymous wrote:
@linping wrote:
how to change plan? now I plan:Province-wide Talk $25 per 30 days
This includes:
Unlimited Province-wide Talk
Call Display
I WANT TO CHANGE $ 25/30DAY
UNLIMITED Talk Province-wide²
UNLIMITED International Textand Picture Messaging
VOICEMAIL & Call Display

Is this an old legacy plan or have you just arrived as a customer?
If recent then it would be more economical to click on Change plan in the self-serve and choose a different plan and choose future at renewal. To change it now would cost you what you've already paid for the month.
If you somehow mistakenly chose that plan and you've just joined then maybe the mods can change it for you. You'll need to put the cost difference into your account and then ask the mods.

I don't see where you got this plan for $25 that does not have texting. I can see $20.

ITS OLD PLAN

Re: change plan

Anonymous — Sat, 24 Nov 2018 03:41:52 GMT

@linping wrote:
IT,SAY:Thinking of changing your rate plan? We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611. Sorry, rate plan changes are currently not available on-line.

I'm wondering that you might be a legacy customer but I'm not sure. I'll leave that to more experienced folks around here.

Re: change plan

linping — Sat, 24 Nov 2018 03:43:02 GMT

@Anonymous wrote:
@linping wrote:
IT,SAY:Thinking of changing your rate plan? We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611. Sorry, rate plan changes are currently not available on-line.
I'm wondering that you might be a legacy customer but I'm not sure. I'll leave that to more experienced folks around here.

TKS

Re: change plan

wetcoaster — Sat, 24 Nov 2018 03:48:59 GMT

@linping wrote:
IT,SAY:Thinking of changing your rate plan? We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611. Sorry, rate plan changes are currently not available on-line.

This looks like a legacy plan (originally $19 from before January 2015?)

As indicated you need to call *611 to change to an in-market plan. Main reason is that they want to make sure that you understand that you will loose over-the-phone customer service once you switch. For all plans, other than legacy plans, customer service is happening here in the community.

Re: change plan

linping — Sat, 24 Nov 2018 03:51:00 GMT

@wetcoaster wrote:
@linping wrote:
IT,SAY:Thinking of changing your rate plan? We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611. Sorry, rate plan changes are currently not available on-line.
This looks like a legacy plan (originally $19 from before January 2015?)
As indicated you need to call *611 to change to an in-market plan. Main reason is that they want to make sure that you understand that you will loose over-the-phone customer service once you switch. For all plans, other than legacy plans, customer service is happening here in the community.

OK。tks .

Re: change plan

srlawren — Mon, 26 Nov 2018 06:51:25 GMT

@linping @wetcoaster @Anonymous FYI the moderator team can also perform plan changes for legacy customers. Calling 611 to have them change the plan will likely be quicker, but the moderators can help as well. If you'd like to reach out to them, you can do so via private message, and you can find instructions in this knowlege base article: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745. Even if you do the plan change by calling 611, you may want to make note of this article for future reference, as it will be the only way to get account assistance after changing to one of the in-market plans.

I am not a Public Mobile employee, just a customer and community member like yourself; I have no access to PM systems or your account. Please private message the Community Moderator Team for help with your account.