topic Re: VOICE MAIL DOES NOT WORKING! in Get Support

VOICE MAIL DOES NOT WORKING!

albertxu00 — Wed, 05 Jan 2022 07:34:29 GMT

Dear all,

I can't access voicemail from my phone (when I try accessing it the voice only says "sorry, talk is not included in your plan")

But I've checked my plan,it does include UNLIMITED Talk Canada-wide.

HELP!!

Re: VOICE MAIL DOES NOT WORKING!

mimmo — Sat, 24 Nov 2018 02:05:50 GMT

what is the voice mail number you are trying to dial? that error message occurs sometimes when dialed numbers are incorrect ie 1 digit too many or one number less.

what province are you in?

Re: VOICE MAIL DOES NOT WORKING!

albertxu00 — Sat, 24 Nov 2018 02:10:16 GMT

Dear mimmo_L,

Thanks for replying!

I use iPhone 6s. When I press the voicemail button it say "Failed". The same thing happens when I dial my number or long 1 to reach the voicemail box.

By the way, I'm in Ontario.

Re: VOICE MAIL DOES NOT WORKING!

will13am — Sat, 24 Nov 2018 02:20:20 GMT

Is this a new account? Do you have issues with calling any other number? Not sure if this will do much, try going into the self serve and doing a password reset on the voice mail.

Re: VOICE MAIL DOES NOT WORKING!

mimmo — Sat, 24 Nov 2018 02:17:41 GMT

going off another thread. read last post. basiaclly your area code + 580-4001 (or 4002)

https://productioncommunity.publicmobile.ca/t5/Discussions/Default-voicemail-number/m-p/276841#M77890

try dialing one of those. see which one works to get to voicemail. i think your voicemail call forwarding might need set up to the proper number.

Re: VOICE MAIL DOES NOT WORKING!

Anonymous — Sat, 24 Nov 2018 03:28:46 GMT

@albertxu00 wrote:
Dear all,
I can't access voicemail from my phone (when I try accessing it the voice only says "sorry, talk is not included in your plan")
But I've checked my plan,it does include UNLIMITED Talk Canada-wide.
HELP!!

Yeah as above. Is it only trying to get to voicemail? Or does it give you that message calling anyone? Can people call you and can they get to your voicemail?

Is your status on active or is it suspended?

My voicemail # is 1 (my area code) 581 4001

You can usually find all these numbers in your dialer or you can use dial codes.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: VOICE MAIL DOES NOT WORKING!

mimmo — Sat, 24 Nov 2018 17:26:58 GMT

@albertxu00 any luck?

Re: VOICE MAIL DOES NOT WORKING!

Anonymous — Sat, 24 Nov 2018 17:44:01 GMT

@mimmo wrote:
@albertxu00 any luck?

???? How is asking for an update a solution?

So that would suggest something worked. What worked?

Re: VOICE MAIL DOES NOT WORKING!

ShawnC13 — Sat, 24 Nov 2018 17:52:50 GMT

@Anonymous wrote:
@mimmo wrote:
@albertxu00 any luck?
???? How is asking for an update a solution?
So that would suggest something worked. What worked?

Agreed removed as solution. To add it isn't always your area code and the number as i am area code 250 but my voicemail uses 778

Re: VOICE MAIL DOES NOT WORKING!

mimmo — Sat, 24 Nov 2018 18:01:20 GMT

@ShawnC13 wrote:
@
@@
Agreed removed as solution. To add it isn't always your area code and the number as i am area code 250 but my voicemail uses 778

I Didn't want to copy and paste the whole thread, thats why I linked to the thread where I found the info. It mentioned trying various provincial area codes.

Re: VOICE MAIL DOES NOT WORKING!

bondmi — Sat, 24 Nov 2018 18:07:08 GMT

Your phone settings for VM numbers is likely set up incorrectly. Try dialing your phone number it should take you to your VM .You have to go through the phone settings to adjust auto dial number .

Re: VOICE MAIL DOES NOT WORKING!

Anonymous — Sun, 25 Nov 2018 01:02:26 GMT

@mimmo wrote:
Agreed removed as solution. To add it isn't always your area code and the number as i am area code 250 but my voicemail uses 778
I Didn't want to copy and paste the whole thread, thats why I linked to the thread where I found the info. It mentioned trying various provincial area codes.

Your answer was as always helpful...it was the OP calling your inquiry about any luck the solution to the question is what I wondered. Which led to me wondering what the fix was.

Re: VOICE MAIL DOES NOT WORKING!

albertxu00 — Sun, 25 Nov 2018 01:25:01 GMT

Dear all

Sorry for reply so late cause my baby had a diarrhea . Everything's been so messed up today.

I tried to dial 1 580 4001 as mimmo_L mentioned and it works!

Thank you all guys for your kind help!

Re: VOICE MAIL DOES NOT WORKING!

mimmo — Sun, 25 Nov 2018 01:42:14 GMT

@albertxu00 make sure you enter that number in your phones settings forwarding/ voicemail etc