topic Re: Data Usage Missing in Get Support

Data Usage Missing

cambria — Wed, 05 Jan 2022 07:34:06 GMT

Hello all,

It seems I somehow used up all my data super quickly, so I added on 200MB and it seems to be gone now too. When I go to Data and Add-On Usage, there is no information there. Is anyone else having this problem? And is there another way to find total data usage?

Thanks!

Re: Data Usage Missing

koimr1 — Thu, 03 Aug 2017 00:13:34 GMT

Send a PM to a moderator with your phone number, email address and a brief explanation of what's happening or not happening and they will sort you out. 🙂

Re: Data Usage Missing

Luddite — Thu, 03 Aug 2017 00:28:58 GMT

@cambria wrote:
Hello all,

It seems I somehow used up all my data super quickly, so I added on 200MB and it seems to be gone now too. When I go to Data and Add-On Usage, there is no information there. Is anyone else having this problem? And is there another way to find total data usage?

Thanks!

Correct. No data add-ons showing means data has all been used.

If you have an iPhone be sure WiFi assist is off, otherwise cellular data can be used even while on wifi. Streaming videos and app updates often are data hogs.

Re: Data Usage Missing

cambria — Thu, 03 Aug 2017 00:46:33 GMT

Thank you so much for your response!