topic Re: No data in Get Support

No data

Novah — Wed, 05 Jan 2022 07:34:01 GMT

I paid but I am not getting any data. I did all the steps to troubleshoot and it's still not working. I would like the data I paid for please

Re: No data

RobertQc — Fri, 23 Nov 2018 05:09:11 GMT

@Novah wrote:
I paid but I am not getting any data. I did all the steps to troubleshoot and it's still not working. I would like the data I paid for please

@NovahCan you outline the "steps" you tried? If you let us know what you did try we work with you to figure out the issue. But please provide significantly more information.

Re: No data

Novah — Fri, 23 Nov 2018 05:09:49 GMT

Power cycled phone and removed SIM card.

Re: No data

RobertQc — Fri, 23 Nov 2018 05:15:03 GMT

@Novah wrote:
Power cycled phone and removed SIM card.

@NovahThat's it? Hate to say it, but that's no where near "all the steps".

What kind of phone do you have? What plan do you have? Do you see data in your self serve account? Is it an add-on or plan data?

Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Has data every been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g)

Does MMS work? (Not SMS) MMS uses data

The most likely cause is the APN. You need to configure your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated.

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

APN Tethering Settings:

Name: Tethered Mobile Internet
APN: isp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 220
Authentication type: Not set
APN type: dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: No data

Dunkgirl — Fri, 23 Nov 2018 05:13:11 GMT

The most common problem for data not working is that you need to update the APN settings/search for the network manually.

In your phone settings under Mobile Network --> Carrier --> select Manually search for network and click on Public Mobile

For APN, it would be under Mobile Network --> Access Point Names

Add a new APN and enter the Public Mobile details -->https://apn-canada.gishan.net/en/apn/public-mobile