topic Re: Help.@mod in Get Support

Help.@mod

Tina111 — Wed, 05 Jan 2022 07:33:56 GMT

I paid today wanted to change my plan and now i hv no service

Re: Help.@mod

ShawnC13 — Tue, 01 Aug 2017 22:39:57 GMT

@Tina111, sorry to hear about your issues.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Help.@mod

Mana — Wed, 02 Aug 2017 01:02:42 GMT

Hi @Tina111, what does it say when you log into your account?

Re: Help.@mod

Tina111 — Wed, 02 Aug 2017 04:04:54 GMT

Ok i have sufficient funds for the 47 $plan but it says it will be renewed on august 31. And my service 8s not working now please help!!!!

Re: Help.@mod

Samianauman — Wed, 02 Aug 2017 04:30:41 GMT

Only mod members have access to your account send a quick msg to them they will look after you.

Re: Help.@mod

srlawren — Wed, 02 Aug 2017 06:48:45 GMT

@Tina111 unfortunately it's now outside of moderator coverage hours, but they are back in starting at 9AM eastern time tomorrow morning. If you haven't already, please send them a private message using this link, explaining the situation.

Re: Help.@mod

MoreYummy — Wed, 02 Aug 2017 08:02:14 GMT

@Tina111 So it suddenly stop working at might night?

Are you able to log into the self serve portal at all?

Re: Help.@mod

Tina111 — Sat, 19 Aug 2017 16:59:51 GMT

Why is my phone not working .it says no service

Re: Help.@mod

srlawren — Mon, 21 Aug 2017 16:14:15 GMT

@Tina111 I'm hoping this resolved itself yesterday like it did for many of us, but if not, please use this link to send the moderators a private message. Include your phone number and a description of the issue.