topic Re: Suddenly no Data and cannot make calls. Asks to call *611 in Get Support

Suddenly no Data and cannot make calls. Asks to call *611

omin — Wed, 05 Jan 2022 07:33:54 GMT

Hi, I've been using Public Mobile for almost a year now and it just suddenly stopped working today. The "amount due" is $0 on the website so it doesn't seem like there was a problem with the payment. Even if there was, Public Mobile shouldn't stop the service just like that... Very frustrating.

Re: Suddenly no Data and cannot make calls. Asks to call *611

ShawnC13 — Tue, 01 Aug 2017 23:01:37 GMT

@omin, that is very weird.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Suddenly no Data and cannot make calls. Asks to call *611

Mana — Wed, 02 Aug 2017 01:05:21 GMT

Hi @omin,

Have you tried troubleshooting a bit?

have you tried your sim in another unlocked phone?

have you tried turning off your phone, removing sim, reinsert sim and turn the phone back on?

Re: Suddenly no Data and cannot make calls. Asks to call *611

ellenyw — Wed, 02 Aug 2017 02:04:42 GMT

The same thing happened to me too, very frustrating as it's been a day and my payments should go through since I'm on autopay.

Re: Suddenly no Data and cannot make calls. Asks to call *611

syndicat3 — Wed, 02 Aug 2017 02:32:12 GMT

Same issue happened to me, data just dropped randomly.

Restarting the phone fixed it.

Removing the SIM, cycling wireless, data and airplane modes did not have any impact.

Re: Suddenly no Data and cannot make calls. Asks to call *611

Oligrassi — Wed, 02 Aug 2017 03:31:15 GMT

If I tell you that it happens to me every month
And even now as I'm replying you. I'm tired and exhausted of this service. Every month I'm out of phone for 2 days and I'm waiting that someone reads my email and resume my service. I'm going Chatr or Fido next month. That's it.

Re: Suddenly no Data and cannot make calls. Asks to call *611

Oligrassi — Wed, 02 Aug 2017 03:36:35 GMT

You can try what ever you want
It's public mobile glitch
I live with it. Every month when plan renews
My phone is off for 2 days and after I email them
They resume service. Thumbs up for telus
Harrasing Canadians

Re: Suddenly no Data and cannot make calls. Asks to call *611

Oligrassi — Wed, 02 Aug 2017 03:39:03 GMT

That's weird hahahahahaha Lol
I live with it since I got this telus
Service

Re: Suddenly no Data and cannot make calls. Asks to call *611

omin — Wed, 02 Aug 2017 03:39:53 GMT

Yes, I did everything that was mentioned above. I remembered that my credit card expired a couple months ago and I thought maybe the credit card number was not updated in time. I didn't want to wait days for a moderator to get back to me so I manually added funds to my account even though I had auto-pay enabled and the "amount due" was showing $0.

This solved my problem.

Re: Suddenly no Data and cannot make calls. Asks to call *611

ellenyw — Wed, 02 Aug 2017 03:41:12 GMT

yeah idk anymore, very tempted to switch as well, especially since they changed the data offerings to LTE and 3G tiers. PM isn't really worth it anymore 😕

Re: Suddenly no Data and cannot make calls. Asks to call *611

srlawren — Wed, 02 Aug 2017 06:42:01 GMT

@ellenyw bear in mind, you're grandfathered in and not paying the new prices unless you explicitly change your plan for some reason, which would lose the grandfathered plan.

Re: Suddenly no Data and cannot make calls. Asks to call *611

MEU_21 — Wed, 02 Aug 2017 15:36:42 GMT

Re: Suddenly no Data and cannot make calls. Asks to call *611

Echofoxtrot — Wed, 02 Aug 2017 20:15:18 GMT

Having the same issue, balance in account is positive, and still no service. Setup Autopay. Been like this for two days. Need phone to work this is such a waste of time and test of patience.

Re: Suddenly no Data and cannot make calls. Asks to call *611

CS_Agent — Wed, 02 Aug 2017 20:29:21 GMT

Re: Suddenly no Data and cannot make calls. Asks to call *611

srlawren — Wed, 02 Aug 2017 20:21:18 GMT

@CS_Agent wrote:

In case to work into your account, you need to provide the current Public Mobile account or PIN number for security reason. Otherwise, you can provide 3 of many following information: Date of Birth, Address with Postal Code, Home or business contact number, Commonly called numbers or text messages (SMS), Last top-up amount and the date, Last booster purchased and the date, SIM card number or Email address.

@Echofoxtrot please make sure you do so via a private message to the moderator_team, not via a public reply here. 🙂

Re: Suddenly no Data and cannot make calls. Asks to call *611

CS_Agent — Wed, 02 Aug 2017 20:31:12 GMT

Hi srlawren,

Thank you for your feedback. That's my mistake.

Cheers

Abdoulaye

Re: Suddenly no Data and cannot make calls. Asks to call *611

CS_Agent — Wed, 02 Aug 2017 20:32:29 GMT

Hi Echofoxtrot,

As said by srlawren, please send to us a Private Message.

For more information about how to use the Community service, please refer to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465.

Cheers

Abdoulaye

Re: Suddenly no Data and cannot make calls. Asks to call *611

Echofoxtrot — Wed, 02 Aug 2017 20:36:34 GMT

I know you are trying to be helpful but, I have a chain of letters with mods.

Re: Suddenly no Data and cannot make calls. Asks to call *611

CinnaBuns — Thu, 03 Aug 2017 02:24:50 GMT

I am getting this exact same issue. There is a $50 payment sitting in my account, but the balance due is showing $0.00. It is saying the next due date is August 30th, but there is no service on my phone now for 2 days. Please reply with the root cause for this issue. This has happened before.

Re: Suddenly no Data and cannot make calls. Asks to call *611

CinnaBuns — Thu, 03 Aug 2017 02:26:11 GMT

I am experiencing the exact same issue. Is it fixed now? If so what was the root cause?