topic Fraud Alert! in Get Support

Fraud Alert!

osama11 — Wed, 05 Jan 2022 07:33:32 GMT

Hello guys my name is Osama and I have 4 lines working with public mobile, all in my family.

So one of the account =========== didn't make the payment for 3 weeks and the account got disable. When I tried to log in the website it's saying,

"Sorry ,your login has been disabled. Please visit the online Community at for assistance."

So I wrote a email to MOD to please fix the problem so I can log in and make the payment, but this MOD (Ashley) told me,

" I'm sorry, but it seem that the account in question has been suspended, because the device has been report lost/stolen. For this reason, you will not be able to access your self-serve account, until the account is reactivated. "

I asked her how reactivated the account and she replies,

To reactivate your account, you must pay $128.82 in the form of CERTIFIED CHEQUE or MONEY ORDER (NO OTHER PMT METHOD WILL BE ACCEPTED), Payable to P****M*****. You must mail it to 320 Bay**** St Suite 201 Barrie, ON L4M 3C* Regards, Ashley"

But here is the fishy part, I ask her why not accpet visa or mastercard, she repies by saying, "

Your account has been suspended for suspicious activity. You will have to do as instructed, to have it reactivated. - Ashley"

Now she is saying it's been suspeneded for suspicous activity but before she was saying it was lost or reported stolen. When I still have the sim card and the phone in my house. She is playing games with me I think she wants to cash this cheque to herself.

She is clearly lying with me and playing games. Please help She seems like a scan girl to me. Please guys help how do I get my account back without sending her a cheque.

Re: Fraud Alert!

Samianauman — Tue, 01 Aug 2017 19:48:08 GMT

Send a msg to mod they will look after you soon hopefully.

Contact moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks

Re: Fraud Alert!

osama11 — Tue, 01 Aug 2017 19:53:38 GMT

This person is really demanding she is telling to send the cheque or leave the account. Please guys has this happened to anyone else. I keep on asking her what suspicous activity and she keeps on making up lies about stolen phone or lost, or missing. When I even have the sim card and the phone on me. I told her I will make the payment thru the phone if you want but not sending you the cheque. Is this real I have 4 lines with you guys. Please help!

""Your account has been put on suspension (Lost or Stolen), due to suspicious activity on your account.

In order for PUBLIC MOBILE to reactivate your account, you have to follow the instructions provided. As you can see, that is a business address.

Please do as instructed or you risk having your account deactivated.""""

Re: Fraud Alert!

Wafik — Tue, 01 Aug 2017 19:57:11 GMT

In fairness, if they suspected fradulent activity on the account involving credit cards, that might be why they requested another form of payment. I have no idea where those payments would be directed, but Barrie does seem like an odd destination. Just send a new message to the Mods again and see what answer you get from a different Mod.

Re: Fraud Alert!

osama11 — Tue, 01 Aug 2017 19:58:00 GMT

I did create a new MOD thread but she is asnwering to me again. Guys This Ashley person is trying to scam me. I will not send her the cheque, she said to send the cheque to confirm if thats me. How will a cheque say who I am and who I am not. I have a bussiness account but she neever said to send it personal or bussiness what is she trying to do. I DO want not to talk to Ashley who is trying to scam me. Please help not sending her a cheque. Period.

Re: Fraud Alert!

Wafik — Tue, 01 Aug 2017 20:02:24 GMT

Well it is quite unlikely that someone working for PM is trying to scam you and more unlikely that they would get away with it, especially for what is a small amount of money in the grand scheme of things.

You didn't provide the full address, so I could not look it up. Put the address into Google Maps and do a street view. Is it actually some kind of building with PM branding?

Companies take fraud seriously, so if they suspect fraud on your account for any reason, you probably have to do what they suggest. You could try directly messaging a different Mod, although again if they suspect fraud, that probably won't help you.

Re: Fraud Alert!

MarieHelene_L — Tue, 01 Aug 2017 20:02:51 GMT

Hey @osama11,

Thanks for sharing your concerns with us 🙂

Don't worry, my colleague Ashley is not trying to steal any money from you. This is the procedure instructed by our payment department we have to follow in these situations.

Your account is currently suspended due to suspicious activities. Your account is currently in the 'Lost/Stolen' state as it is the only way for us to manually suspend your account. We know you did not actually lost your phone and that is not what Ashley intended to say, sorry about the confusion.

So, as she mentioned, the only way to get your account back up and running is to follow the instructions given to you via private message. Don't worry - the address Ashley gave you isn't her personal address. You're not sending this cheque to her directly, you're sending it to our offices in Ontario.

This is the common procedure when an account is suspended for suspicious activities and if the payment isn't received within the next 30 days, your account will get deactivated.

Thank you for your understanding,

Marie

Re: Fraud Alert!

shawnie_boy — Tue, 01 Aug 2017 20:06:12 GMT

Just buy a new sim card and make a new account or go to a different phone company, then you don't have to deal with this.

Re: Fraud Alert!

osama11 — Tue, 01 Aug 2017 20:06:50 GMT

If my account is suspened for suspicous activites then why don't you share the information with me why my account was suspened for, like what suspicous actitvies I do have the right to know, and if my account was suspened for actitivies why would you guys take the cheque and reactiavted my account. I am so confused here. Please share what suspicous actitives.

Re: Fraud Alert!

shawnie_boy — Tue, 01 Aug 2017 20:08:30 GMT

Why are they asking for $128. Is that how much you added to your account? They probably think you used stolen credit card or something so they want you to send the money to them.

Re: Fraud Alert!

ShawnC13 — Tue, 01 Aug 2017 20:12:23 GMT

@osama11, I think it pretty bold to come on here and say one of our MODS is trying tscam you by having you send acertified cheque to Public Mobile so that she could cash. Prettys ure that isn't even possible. Another MOD has come on and verified that is the procedure they are to use. Hopefully you can get an explanation of the suspicious behaviour offline as it shouldn't be a public matter.

Re: Fraud Alert!

Wafik — Tue, 01 Aug 2017 20:14:36 GMT

@osama11 they are not going to do that. You could potential be the person doing the "suspicious activities" so they are not going to say exactly.

You know what you have to do to fix this. Again, phone companies take fraud/suspicious activities/etc very serious, because they do not want to lose any money.

If you still want to use the line, pay the amount, follow their directions, and then when you reactivate the account I would suggest changing your password and/or checking your credit cards to make sure your personal information hasn't been compromised.

Also, the nice thing about a ceritified cheque is that you can make it out to Public Mobile, so even if Ashley was some how scamming you, she wouldn't be able to cash the cheque anyways.

Re: Fraud Alert!

Samianauman — Tue, 01 Aug 2017 20:15:25 GMT

Agreed if anything happen like that pm stuff have to follow the procedure and thats what they are doing. Sending personal check will verify your identity. Which is normal its just not pm who do that pretty much all prepaid carrier follow the same rules.

Re: Fraud Alert!

MarieHelene_L — Tue, 01 Aug 2017 20:17:49 GMT

Hey @osama11

I provided some more details on what happened via private message. Please view your inbox 🙂

Marie