topic Re: Problem with new account- oops something went wrong in Get Support

Problem with new account- oops something went wrong

radoslav — Wed, 05 Jan 2022 07:33:26 GMT

Hello. I set up my account a few days ago and everything seemed to work. At the end it showed an error message that said "ooops something went wrong. email us to get your account working". I got an email confirming everything and it looks good. My sim card is showing my new number on the phone. I cant make calls, text, or use data. When someone phones me it goes to voicemail.

Can someone help please

Re: Problem with new account- oops something went wrong

SD08 — Tue, 01 Aug 2017 17:34:17 GMT

For assistance, please click this Moderator_Team link to send a private message.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number, e-mail address and phone number.

Re: Problem with new account- oops something went wrong

Nsk143 — Tue, 01 Aug 2017 17:34:35 GMT

Send a msg to mod
Send a private message with
your phone number
sim card number
and your email address with detail explanation
they will get back to you when they can
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with new account- oops something went wrong

Acekiller — Tue, 01 Aug 2017 18:20:14 GMT

Don't be too stressed. You got a well-documented system bug. The mods will be able to fix it for you.

Re: Problem with new account- oops something went wrong

silverflo — Wed, 02 Aug 2017 15:41:02 GMT

I experienced this yesterday.

Yes contact the mods and then they confirmed and activated my account. After that the network appeared to be done and so I was unable to fully activate my account etc until this morning as I was unable to receive text messages.

All is good today. Thanks for this thread as it helped me contact the mods.