topic Re: Moderator Response Time EXCELLENT in Get Support

Moderator Response Time EXCELLENT

JoeFrankRoy — Wed, 05 Jan 2022 07:33:21 GMT

I would like to thank the moderator team for responding extremely fast. I messaged them regarding a porting number error during transfer @ 9:37am and they responded at 10:22am.

45 minute response time. I was told it could be days.

Thank you @CS_Agent for your efforts

Hopefully the number transfer is successful this time

Re: Moderator Response Time EXCELLENT

RobertQc — Wed, 21 Nov 2018 15:50:08 GMT

This is great news, sounds like the back log has been taken care of.

Re: Moderator Response Time EXCELLENT

NDesai — Wed, 21 Nov 2018 15:50:10 GMT

@JoeFrankRoy Yes, they have caught up and that is great to hear. Thanks for letting us know.

Re: Moderator Response Time EXCELLENT

mcs11 — Wed, 21 Nov 2018 15:55:46 GMT

@JoeFrankRoy wrote:
@I would like to thank the moderator team for responding extremely fast. I messaged them regarding a porting number error during transfer @ 9:37am and they responded at 10:22am.

45 minute response time. I was told it could be days.

Thank you @CS_Agent for your efforts

Hopefully the number transfer is successful this time

Wow, that is amazing and great to hear. Thanks for recognizing the hard-working moderator team, and welcome to Public Mobile!

Re: Moderator Response Time EXCELLENT

mimmo — Wed, 21 Nov 2018 16:08:54 GMT

@NDesai wrote:
@JoeFrankRoy Yes, they have caught up and that is great to hear. Thanks for letting us know.

If only PM could announce being caught up/delayed. it would allow members to give accurate info.

Re: Moderator Response Time EXCELLENT

will13am — Wed, 21 Nov 2018 16:09:06 GMT

Amazing! They have gone from 3-4 days to less than 1 hour! Let's hope it stays this way.

Re: Moderator Response Time EXCELLENT

Jarvar — Wed, 21 Nov 2018 16:38:31 GMT

Great to hear @JoeFrankRoy

I'm glad you got the assistance you requried.

I think the initial warning of response times is to try and buffer peoples expectations.

I have seen posts where the response times exceeded 48 hours.

The times I needed help have been stellar and under the wait times posted.

I think the moderators are trying their best to get around and deal with each request in a timely and satisfactory manner.

Thank you for sharing your good experience with the rest of us.

Re: Moderator Response Time EXCELLENT

srlawren — Wed, 21 Nov 2018 16:51:27 GMT

@mimmo wrote:
@NDesai wrote:
@JoeFrankRoy Yes, they have caught up and that is great to hear. Thanks for letting us know.
If only PM could announce being caught up/delayed. it would allow members to give accurate info.

@mimmo well, this could potentially be an isolated experience--despite PM's insistence that messages are handled FIFO (first in, first out), we've seen plenty on the community that suggest there may be anolmolies or exceptions to this process. I would say until we hear multiple of these really quick responses and not seeing more than an isolated "I still haven't heard back in x days" messages, it's hard to draw a conclusion just yet.

Re: Moderator Response Time EXCELLENT

mimmo — Wed, 21 Nov 2018 16:57:44 GMT

@srlawren wrote:
@mimmo wrote:
@NDesai wrote:
@JoeFrankRoy Yes, they have caught up and that is great to hear. Thanks for letting us know.
If only PM could announce being caught up/delayed. it would allow members to give accurate info.
@mimmo well, this could potentially be an isolated experience--despite PM's insistence that messages are handled FIFO (first in, first out), we've seen plenty on the community that suggest there may be anolmolies or exceptions to this process. I would say until we hear multiple of these really quick responses and not seeing more than an isolated "I still haven't heard back in x days" messages, it's hard to draw a conclusion just yet.

@srlawren agreed, I was going by @NDesai affermation that they were caught up. I also did get a reply to a support request sent thursday evening replied friday morning

Re: Moderator Response Time EXCELLENT

LondoeBlack — Wed, 21 Nov 2018 17:05:02 GMT

@JoeFrankRoy wrote:
@I would like to thank the moderator team for responding extremely fast. I messaged them regarding a porting number error during transfer @ 9:37am and they responded at 10:22am.

45 minute response time. I was told it could be days.

Thank you @CS_Agent for your efforts

Hopefully the number transfer is successful this time

Thank you for sharing that information. As a brand-new member, it is a good thing to know.

Re: Moderator Response Time EXCELLENT

Willaug56 — Wed, 21 Nov 2018 18:03:09 GMT

Thanks for sharing, I didn't think it was that bad when I had my porting problem a couple of months ago but then again I am retired so what is time 😉

Re: Moderator Response Time EXCELLENT

popping — Wed, 21 Nov 2018 18:25:55 GMT

Great to hear the short wait time for moderator.

The lost/stolen phone trick may help to lighten the moderator queue.

Re: Moderator Response Time EXCELLENT

MoreYummy — Wed, 21 Nov 2018 19:56:49 GMT

Sometimes they respond very quickly. Hope it will continue into the christmas