topic Re: Top Up Payment NOT Being Applied in Get Support

Top Up Payment NOT Being Applied

publicmobile50 — Wed, 05 Jan 2022 07:33:11 GMT

Hello

1. My $40 plan expired by 1 day

2. Changed my Plan to $50 plan

3. I topped up $50 plus tax(plan was $50)

4. Only $20 was deducted

5. Now I have $30 available funds and $20 balance due

How to apply available funds?

Re: Top Up Payment NOT Being Applied

RobertQc — Tue, 20 Nov 2018 21:23:04 GMT

@publicmobile50 wrote:
Hello
1. My $40 plan expired by 1 day
2. Changed my Plan to $50 plan
3. I topped up $50 plus tax(plan was $50)
4. Only $20 was deducted
5. Now I have $30 available funds and $20 balance due
How to apply available funds?

@publicmobile50

$0 is due right now, you are currently active and all paid up.

$20 is due December 19th. Actually $50 is due next renewal (Dec 19th), but since there is already $30 available, it will take an extra $20 to = $50.

Please post a screen shot of your account payment history. It sounds like you either had a $30 credit on the account from before or didn't top off the right amount. In order to switch to the $50 plan, it had to take $50 from your account / card.

Re: Top Up Payment NOT Being Applied

Luddite — Tue, 20 Nov 2018 21:38:47 GMT

@publicmobile50 Available funds will be used on your next renewal. Turn on autopay and get an extra $2, or just add $20 sometime before Dec 19.

Re: Top Up Payment NOT Being Applied

ShawnC13 — Tue, 20 Nov 2018 21:48:50 GMT

@publicmobile50, are you able to post a screen shot of your payment screen? That will help us see what has gone on. You must have had some Available funds prior to your plan change for only $20 to be deducted leaving 30 available for next payment.

Re: Top Up Payment NOT Being Applied

publicmobile50 — Tue, 20 Nov 2018 22:31:25 GMT

Thanks for the very fast reply

Screenshot attached

Re: Top Up Payment NOT Being Applied

metawidget — Tue, 20 Nov 2018 22:35:11 GMT

I had a similar issue… auto-pay happened, got charged $10 twice for a 30-day plan, then didn't have enough left in balance to get the $40 30-day plan I'd selected. Topped up as requested ($20), plan applied and $10 left in balance. Total cost was $60 for a $40 plan and $10 in balance — can I get a credit for the second 30-day plan or confirm that my December's 30 days are already paid for?

Might be related to the bumpy renewals this month?

Re: Top Up Payment NOT Being Applied

publicmobile50 — Tue, 20 Nov 2018 22:44:49 GMT

Could be the system.
2 weeks ago I scheduled a plan to change to below on 11/20/2018 for $50 to include US Talk but doesn't.
No way to correct because the CHANGE NOW option is shaded out

Re: Top Up Payment NOT Being Applied

publicmobile50 — Tue, 20 Nov 2018 23:15:45 GMT

Hello.

The $50 payment needed to be applied for this months bill, due Nov. 20.

Therefore, my service could be interrupted for non full payment.

Re: Top Up Payment NOT Being Applied

Dunkman — Tue, 20 Nov 2018 23:18:41 GMT

Likely caused by the renewal warning that was posted recently.

https://productioncommunity.publicmobile.ca/t5/Announcements/KNOWN-ISSUE-Select-customers-affected-by-slower-renewal-process/m-p/297458

As long as your plan is working right now, it probably will sort itself out. That payment history looks like a mess.....

You could try to contact moderator to get the US talk added on to your plan for this month, but expect a few days wait.

Re: Top Up Payment NOT Being Applied

publicmobile50 — Wed, 21 Nov 2018 01:20:16 GMT

Geat idea. Thanks!

Re: Top Up Payment NOT Being Applied

metawidget — Mon, 26 Nov 2018 19:21:38 GMT

Gave it a while to shake out and I’ve still got that double-charge for the monthly pass ($10)… any idea how to fix that?Notice the double entry of the 30-day plan.

Re: Top Up Payment NOT Being Applied

publicmobile50 — Mon, 26 Nov 2018 21:31:17 GMT

Whats up.

I sent a message to the moderatoryadn they fixed the same day.