topic Can not access my Data in Get Support

Can not access my Data

Ligongou — Wed, 05 Jan 2022 07:33:09 GMT

I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.

Thanks,

Re: Can not access my Data

ShawnC13 — Tue, 20 Nov 2018 21:01:02 GMT

@Ligongou wrote:
I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.
Thanks,

Have you checked the apn settings on it?

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Can not access my Data

Luddite — Tue, 20 Nov 2018 21:30:54 GMT

Login to your account and see if data shows under Data & Add-ons. If not, you've used it all up. If there, follow the suggestions already given for APN after being sure cellular data and roaming are ON.

Re: Can not access my Data

Jarvar — Tue, 20 Nov 2018 23:29:49 GMT

@Ligongou

Does your daughter have the same phone?

Is her case also a new phone and old SIM?