topic Re: Payment not being processed in Get Support

Payment not being processed

doodle29 — Wed, 05 Jan 2022 07:33:04 GMT

@CS_Agent I am trying to submit payment but I keep getting the following message:

Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.

I know the details I am providing are correct and I have also checked with the bank to confirm. I have made other payments with the card, therefore I know it is good.

Any suggestions?

Re: Payment not being processed

SD08 — Mon, 31 Jul 2017 20:17:20 GMT

When the billing system rejects your credit card, sometimes trying the following works:
-clear your browser cookies/cache
-use a different browser
-use private/incognito browsing mode
-turn off ad/pop-up blockers
-use a different device (tablet, desktop, laptop)
-use a different credit card
-try again later
In the payment page, enter your name, address, postal code exactly as they appear on your credit card statement. If necessary, shorten the info you enter on the PM form by cutting off the last characters. If you have a suite/apt number, you can try eliminating that info from the form.
Note: If attempting a payment, be sure to check your credit card account after each attempt to avoid multiple charges.

Re: Payment not being processed

doodle29 — Mon, 31 Jul 2017 20:22:54 GMT

Thanks for the info, I have tried the majority of this. I know it's not the credit card. I entered the info exactly the way I have it on file with my bank. Should be no reason PM can't validate the info.

Re: Payment not being processed

SD08 — Mon, 31 Jul 2017 20:35:13 GMT

How many separate attempts have you made? If you've tried too many times in a short period, PM's system may flag your credit card. In that case, have a PM moderator check if there is any block against your credit card from having made too many attempts and have them clear it.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your credit card info, PM SIM card number, and e-mail address.

Re: Payment not being processed

CS_Agent — Mon, 31 Jul 2017 20:49:23 GMT

Hello doodle29,

Thank you for reaching out to us.

In order to assist you, please can you send to us a Private Message^

Cheers

Abdoulaye