topic Re: Payment Help in Get Support

Payment Help

VinnieSilva — Wed, 05 Jan 2022 07:32:59 GMT

Hello team,

I have recently changed my wife's plan as she still got a lot of data on her account. So instead of picking the 12 GB I picked the 6GB as she can carry those 12GB remaining balance I think.

Nonetheless, I have paid her bill on the 25th of July and her balance due is today; however, since I have paid the new plan I thought I would have some Available Funds right now but it does not show anything. Would you guys know if tmr eveyrthing will be fine or She will get her phone cut off?

I need to know because her business depand heavily on her phone.

Please HELP!!! :^(

Cheers,

Vinnie Silva

Re: Payment Help

imm1304 — Mon, 31 Jul 2017 16:56:45 GMT

For account specific inquiry, its best to send a private message to @CS_Agent and get a definitive answer.

I am curious regarding your logic for changing the plan. Are you absolutely sure that you are saving money by changing plans? I ask because recently, PM increased prices and new 6GB plans are much more expensive than the old plans.

Re: Payment Help

VinnieSilva — Mon, 31 Jul 2017 17:01:07 GMT

I am not quite sure to be hones with you but yeah I would save some money there, her first account plan we had to pay 211 now we paid 116.55 and she still has 10GB from the previous account. She does not uses much apparetnly.

I have sent the private message as you suggested thank you so much.

I hope they get back to me as soon as possible.

I will post the asolution as soon as I have it.

Cheers,

Vin

Re: Payment Help

Nsk143 — Mon, 31 Jul 2017 17:12:23 GMT

Since its a prepaid plan its customer choice if you make changes to your plan more likely you will lose your plan and airtime if you made a switch earlier then your renewal date. But since you send a msg to mod let's see what they have to say. I think they won't offer any credit.

Re: Payment Help

VinnieSilva — Mon, 31 Jul 2017 17:13:51 GMT

Oh that is not good. I will talk to them ans see if I can keep my original plan then... pooops

Re: Payment Help

Nsk143 — Mon, 31 Jul 2017 17:16:37 GMT

If you just switched it. THEN maybe they can help u out and switch back but all upto mod members.

Re: Payment Help

imm1304 — Mon, 31 Jul 2017 17:17:28 GMT

@VinnieSilva,

I understand the savings as you mentioned are significant.

On plan change page, there is an option to future-date the change to take effect on next renewal date. You should use this feature to avoid losing any remaining days of current plan.

Re: Payment Help

VinnieSilva — Mon, 31 Jul 2017 17:25:11 GMT

Thank you but I think I will keep her current plan then if I am going to lose her 10 GB :^(

Re: Payment Help

Nsk143 — Mon, 31 Jul 2017 17:27:53 GMT

Try out with mod member there s always a chance to get thing fixed. Since you just made a change more likely they will look after you.

Re: Payment Help

VinnieSilva — Mon, 31 Jul 2017 17:29:40 GMT

You bet, I am talking to Melissa now and she has been so healpful. She is now looking to see if I can keep my wife's current plan and pay the remaining. I hope she can do it. GO PM GO

Re: Payment Help

imm1304 — Mon, 31 Jul 2017 17:33:57 GMT

Thanks for keeping us posted, @VinnieSilva.

Melissa will take care of you and I anticipate a happy resolution for you 🙂

Re: Payment Help

VinnieSilva — Mon, 31 Jul 2017 17:38:05 GMT

I sure hope so, as soon as this get resolved I will update the post as resolved and plavce a summary of what have happened.

Re: Payment Help

CS_Agent — Mon, 31 Jul 2017 17:39:39 GMT

Hi Vinnie!

I can definitely let the 90 day plan with 12GB, Canada Wide + SMS for 201$

However, before to proceed, I would need to know the new plan you selected once you did the payment on July 25 and.

Thank you for your understanding Vinnie 🙂

Melissa

Re: Payment Help

VinnieSilva — Mon, 31 Jul 2017 17:45:30 GMT

Hello Melissa,

See I told you guys :^)
Anyways, it was a week ago but here it is what I can remember.

Let me know how to proceed, since I have paid $ 116.55 already, how do I pay for the remaining balance of $84.45?

Cheers,

Vin

116.55

Re: Payment Help

Nsk143 — Mon, 31 Jul 2017 17:56:08 GMT

You can manually add renaming funds by login to your self serve and goto payment section page and transfer from credit card.

Re: Payment Help

VinnieSilva — Mon, 31 Jul 2017 17:58:59 GMT

Thank you!

I will wait on Mellisa's comment on this as i did place the remaining balance already.

Cheers,

Vin

Re: Payment Help

VinnieSilva — Mon, 31 Jul 2017 19:06:18 GMT

Hello team,

So I have gotten this issue solved. :^) Woohoo

What I tried to do:

- So I got my wife, 3 months ago, the plan wich comes with 12GB data and unlimeted phone calls yatta yatta..

- Since she has not used the whole full 12GB, she used only 10GB, I thought I could then change her plan and use the remaining balance on data. Turns out I cannot as The new plan would set my account back.

Resolution:

I talked to one of the PM_Mod and they have credited my account with what I have paid and I just had to place the remaining balance. However, my wife will keep the same account as before.

Now, I will keep a close eye to it tomorrow, my wife's renewer date, and see if I have not lost the data.

I will let you guys know tmr if she has now 25GB to be used.

Cheers,

Vinnie Silva

Re: Payment Help

VinnieSilva — Tue, 01 Aug 2017 13:46:39 GMT

Good morning team,

so when I was enrolling with PM I thought on the contract they said that for any GB not used I would accumulate or carry it to my next period. Example, on the screenshot above you can clearly see that my wife's account has about 10GB unused so it should be carried to the next bill according to the contract. So, today in the morning look what I have found:

It means my wife has lost those 10GB she has not used? How come? It states on the contract that the remaining balance would be carried over. Am I wrong guys? Can someone please explaing it? Much appreciated.

Re: Payment Help

imm1304 — Tue, 01 Aug 2017 14:14:49 GMT

Hey @VinnieSilva,

There seems to be a misunderstanding.

The data allowance included in our plans is to be used within the duration of the plans. So we have 90 days to use up 12GB. After 90 days are up, all unused data out of the 12GB will be lost.

The optional data add-ons we can purchase from selfserve never expire. Those data add-ons act as a backup and only get used after you have run out of data included in your plan. These are the ones that never expire until used in full.

Just curious, where did you read that the data rolls over? None of us have this feature, thats why I am wondering.

Re: Payment Help

ShawnC13 — Tue, 01 Aug 2017 14:15:19 GMT

@VinnieSilva, data does not carry over from plan to plan. The data is over the 90 days. What you may have read is that any unused data in your first 30 days carries over with you until the end of your 90 days. THe only data that carries over with you until it is all used up is a data addon.

If data rolled over I would have something like 35GB to use lol