topic Re: US Roaming is not working in Get Support

US Roaming is not working

osama49 — Wed, 05 Jan 2022 07:32:13 GMT

I purchased US roaming, crossed the border and don't have phone service for the 2nd day in a row, I have a note 3 phone, reached out to moderator team, they fixed my wife's phone but fine is still not working, still waiting for the moderator to reply back to my private message

Re: US Roaming is not working

xCameron94x — Sat, 29 Jul 2017 15:15:22 GMT

did you follow the two step process for purchasing an add on/ do you see the add on in the "my plan and add ons" section of self-serve

If you have seen the add on in your self-serve, have you tried manually selecting the network? Also is your phone unlocked?

Re: US Roaming is not working

ShawnC13 — Sat, 29 Jul 2017 15:36:46 GMT

@osama49, in addition to the above suggestions make sure your roaming and data roaming are turned on.

Re: US Roaming is not working

osama49 — Sat, 29 Jul 2017 15:39:25 GMT

No, I don't see it under my data and add on section,
Yes, I selected AT and T and later T mobile and both didn't work, my phone is unlocked

Re: US Roaming is not working

ShawnC13 — Sat, 29 Jul 2017 15:40:28 GMT

@osama49, do you have an amount showing in "Available Funds" If there is money there "re-purchase" the addon and it will take the money from there