topic My account is suspended! in Get Support

My account is suspended!

EltonB — Wed, 05 Jan 2022 07:32:10 GMT

Hello!

My account is suspended for not paying when I have 255$ credit in my account!
Please mods help!

Re: My account is suspended!

SD08 — Sat, 29 Jul 2017 04:57:07 GMT

Was yesterday (July 28) your regular payment due date (as listed in account overview page)? If so, that suspended message is normal behaviour during renewal. The payment will be collected in the morning, as described here. You only need to contact a moderator for help if your service actually stops (can't make calls or use data).

If it's not your renewal time or if your service is not working, then you'll need a moderator's help. Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number, e-mail address and phone number.

Re: My account is suspended!

EltonB — Sat, 29 Jul 2017 04:59:38 GMT

Has never happened to me before! I'm here since the fall promo last year! And yes, phone is working so far but says I have to make a payment till Aug 28; my payment was july 28!

Re: My account is suspended!

SD08 — Sat, 29 Jul 2017 05:01:34 GMT

Then it looks like you're okay. I recommend to relax and simply check your account in the morning after 7am to make sure everything is right.

Re: My account is suspended!

EltonB — Sat, 29 Jul 2017 05:02:52 GMT

Thanks! Will do!

Re: My account is suspended!

Tuullik — Sat, 19 Aug 2017 17:48:07 GMT

My account is suspended and expired after 1 month of service and I paid for 3 months. My phone doesn't work at all and I'm terribly upset by this. Please help me before I find another provider.