topic Re: Rewards in Get Support

Rewards

Kiyanna — Tue, 04 Jan 2022 10:24:22 GMT

I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan

Re: Rewards

Dunkman — Fri, 01 Oct 2021 19:18:02 GMT

@Kiyanna

Did you recently change plans? suspend account? Might affect your rewards.

Maybe screenshot your payment history page and overview page for rewards section. Omit any personal information.

Re: Rewards

benfatto — Fri, 01 Oct 2021 19:18:29 GMT

Do mean the Rewards listed on your self-serve account or Available Funds?

Re: Rewards

darlicious — Fri, 01 Oct 2021 19:18:39 GMT

@Kiyanna

When did you sign up? Did you just go thru your first renewal? Was the $12 from your autopay reward and your $10 bonus referral credit? At renewal pm will take from your available funds first then charge your card if necessary. Check your transaction/payment history.

Re: Rewards

softech — Fri, 01 Oct 2021 19:20:13 GMT

@Kiyanna wrote:
I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan

@Kiyanna

What kind of rewards were there? or you meant Available Fund?

You mentioned it didn't take it for changing plan. Did you just request a plan change and did it complete successfully?

Login to My Account, check the Transaction History and it will confirm where the $12 rewards/available fund gone. Or post the screenshot and maybe we can help.

Re: Rewards

Anonymous — Fri, 01 Oct 2021 19:28:47 GMT

@Kiyanna

i suggest you close all Browser and do clear cache and cookies for any Browser,

and open Browser incognito mode,

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
leave it for next bill cycle the will take it from there automatically,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck