topic Re: Paid for plan change. Was not changed. Still inactive. in Get Support

Paid for plan change. Was not changed. Still inactive.

qaz393 — Wed, 05 Jan 2022 07:31:48 GMT

So my plan expired on the 25th. I tried changing plans today and paying. Would not become active on new plan. What is up with that?

Re: Paid for plan change. Was not changed. Still inactive.

SD08 — Fri, 28 Jul 2017 15:05:10 GMT

Plan changes on an expired account can only be done by a moderator.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your phone number and the details of the plan you want.

Re: Paid for plan change. Was not changed. Still inactive.

Nsk143 — Fri, 28 Jul 2017 16:51:44 GMT

As sd08 mentioned aboved its always better then make changes to your account when account in active form. I would say 1 or 2 days before that's the perfect time to make any changes, this way you will only lose 1 or 2 days funds. Also you can do a future date plan change this way you won't lose anything. But once plans suspended you only have 2 options left either you pay your current plan dues and then change plan and pay again. Or contact mod and they will fix it manually for you.