Number porting error

googler — Wed, 05 Jan 2022 07:31:44 GMT

@Moderator I received message that my number porting was declined by previous service provider as the account was cancelled. I try to request a new number using change phone number but it gives error number change failed. Can you reset it so that I can choose a new number. Thanks, Kamlesh

Re: Number porting error

ShawnC13 — Mon, 19 Nov 2018 18:39:35 GMT

@googler wrote:
@moderator I received message that my number porting was declined by previous service provider as the account was cancelled. I try to request a new number using change phone number but it gives error number change failed. Can you reset it so that I can choose a new number. Thanks, Kamlesh

So your previous account is closed and that is why you can't port that number? You will need to send a private message to the moderators for assistance.

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Number porting error

computergeek541 — Mon, 19 Nov 2018 21:47:19 GMT

The correct moderator user name is actually Moderator_Team. You'll have to follow Shawn's instructions to verify to them that you own the Public Mobile account before they can start fixing this for you.

topic Re: Number porting error in Get Support

Number porting error

Re: Number porting error

Re: Number porting error