topic Refund Requested Jun 16, 2017 Still Outstanding in Get Support

Refund Requested Jun 16, 2017 Still Outstanding

CindySiblock — Wed, 05 Jan 2022 07:31:29 GMT

From: Public Mobile Support <support@publicmobile.ca>
To: xxxxxx@rogers.com
Sent: Friday, June 16, 2017 9:51 AM
Subject: Re: User logged in: false -> My Account,Billing and Payments,I'm not sure if my account is active (#4603-3148) (KMM61349082V21076L0KM)

Hi Alan,

Thank you for your response!

It seems that the agent made a mistake when transferring your mother to Koodo. That promotion requires that the person transfers their Public Mobile phone number to Koodo, which automatically deactivates the Public Mobile account. (Also note that Public Mobile is definitely not shutting down!)

As this has been a mistake, I have issued a refund request for the payments made to that account from January to May ($101+tx). I also cancelled AutoPay on your motherâ€™s account so it wonâ€™t keep charging your credit card.

These requests normally take 20-25 business days to process. So I recommend that you follow up with us around that time.

I truly apologize for this inconvenient, Alan. I hope youâ€™re satisfied with my resolution regarding this payment issue. Have a great weekend!

Saray

Community Specialist / SpÃ©cialiste de la CommunautÃ©

Re: Refund Requested Jun 16, 2017 Still Outstanding

Nsk143 — Thu, 27 Jul 2017 20:50:34 GMT

Send a msg to mod dept they will look after you
Add your email address
Phone number
And details explanation of issue
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund Requested Jun 16, 2017 Still Outstanding

stonechucker — Thu, 27 Jul 2017 21:16:11 GMT

It clearly states in the email 20-25 business days. It has only been 9. Please be paitiemt.

Please disregard this post, I was mistaken on the length of the wait. My eyes were not fully functional it seems.

Re: Refund Requested Jun 16, 2017 Still Outstanding

ShawnC13 — Thu, 27 Jul 2017 21:13:16 GMT

@stonechucker, that was dated June not July it has been 28 business days now

Re: Refund Requested Jun 16, 2017 Still Outstanding

stonechucker — Thu, 27 Jul 2017 21:14:50 GMT

Thanks @ShawnC13, I missed that.