topic Re: Data stopped working in Get Support

Data stopped working

Isola_tropicale — Wed, 05 Jan 2022 07:31:16 GMT

On Tuesday, after never having an issue, my data just stopped working. I've tried resetting my phone to factory settings, I have data remaining. Help!?!

Re: Data stopped working

SD08 — Thu, 27 Jul 2017 12:05:09 GMT

Here's a data troubleshooting checklist, courtesy of @Luddite:
http://productioncommunity.publicmobile.ca/t5/Discussions/No-data-near-Renewal/m-p/134842/highlight/true#M44104

Re: Data stopped working

Isola_tropicale — Thu, 27 Jul 2017 13:43:39 GMT

Already tried all this 😞

Re: Data stopped working

SD08 — Thu, 27 Jul 2017 13:48:32 GMT

Perhaps it's time to have a moderator look at your account to check if anything is out of order.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your phone number.

Re: Data stopped working

mimmo — Thu, 27 Jul 2017 14:07:20 GMT

is data addon listed in your addons section? ie could you have used all your data?

Re: Data stopped working

Isola_tropicale — Thu, 27 Jul 2017 16:33:52 GMT

nope i still have a bunch left of my add on, and iwas really careful not to use it (ie. turned date off when i was on wifi)

Re: Data stopped working

srlawren — Thu, 27 Jul 2017 17:33:46 GMT

@Isola_tropicale if data previously worked on PM with this phone and a factory reset didn't resolve it, there must be an issue with your account. As already mentioned by @SD08, it's time to private message the moderator team for assistanct.