topic Re: No Data on my phone in Get Support

No Data on my phone

DataWest — Wed, 05 Jan 2022 07:31:16 GMT

I recently become a customer and when I was in need of data, there was none. Could not sent SMS with photos as well. How can I get this resolved. I am on a 1GB data plan for $35.00 per month.

Dale

Re: No Data on my phone

hairbag1 — Sun, 18 Nov 2018 00:52:26 GMT

Look closely at your data usage....is it possible you've used it up already.

Re: No Data on my phone

Anonymous — Sun, 18 Nov 2018 01:01:44 GMT

@DataWest wrote:
I recently become a customer and when I was in need of data, there was none. Could not sent SMS with photos as well. How can I get this resolved. I am on a 1GB data plan for $35.00 per month.
Dale

If you don't see an item about 1GB data in your overview page lower down then you've likely used it all up.

Your options are:

-to do an immediate plan change to a bigger data pot which would mean forfeiting the value remaining in your plan

-buy a data add-on

-do an early renewal of your plan which would need moderator assistance

-do an immediate plan change to the $10 plan and then immediate plan change back to your original plan which would cost you the extra $10 and the same as forfeiting above

Re: No Data on my phone

DataWest — Sun, 18 Nov 2018 01:01:19 GMT

I no data usage on my account, has never been used and only found out because I was not home and linked to my wifi connection. My wifes phone works but its a different plan.

Data & Add-Ons	Amount Used
1GB at 3G Speed	0 / 1024 MB

Re: No Data on my phone

popping — Sun, 18 Nov 2018 01:07:44 GMT

@DataWest

~~Login to your account online.~~

~~Is your overview page showing xxx/1024 MB usage line?~~

~~where xxx is the number of MB data used.~~

~~If you don't see this data usage line, you had used all your 1GB data for the current cycle.~~

Check your APN setting.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: No Data on my phone

Psygineer — Sun, 18 Nov 2018 01:08:17 GMT

Is your APN set up correctly?

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: No Data on my phone

Dunkman — Sun, 18 Nov 2018 01:51:08 GMT

@DataWest

Make sure that everything exactly matches on APN Settings including upper and lower caps, etc.

Also, might want to try network reset. If you own a LG phone, you may need a factory reset. Make sure that you backup any important infomation before factory reset.

Re: No Data on my phone

Luddite — Sun, 18 Nov 2018 01:51:15 GMT

@DataWest What is make/model of your phone?

Ideas:

a) Try your SIM in your wife's phone to isolate the problem to the phone or your service.

b) Be sure cellular data and roaming are turned ON. Picture message/MMS require an activate data connection even though a data is not necessary.

c) Try setting your phone to 3G instead of LTE in case your phone cannot connect to the LTE network.

Re: No Data on my phone

mimmo — Sun, 18 Nov 2018 02:05:23 GMT

@DataWest do you have an lg phone? They often require a network setting reset or a factory reset. Network setting reset can help with other phones as well.

If iPhone you might need a carrier update (seperate from regular updates)

Re: No Data on my phone

DataWest — Sun, 18 Nov 2018 02:05:45 GMT

Setting the APN which was missing has resolved the problem, thanks.

Re: No Data on my phone

DataWest — Sun, 18 Nov 2018 02:07:06 GMT

As well I still use a Samsung Note 2, works good.

Re: No Data on my phone

Psygineer — Sun, 18 Nov 2018 02:34:59 GMT

@DataWest wrote:
Setting the APN which was missing has resolved the problem, thanks.

Happy to have helped!

Re: No Data on my phone

chowe — Wed, 16 Jan 2019 23:10:01 GMT

i dont have those fields on my phone

Re: No Data on my phone

srlawren — Thu, 17 Jan 2019 00:14:15 GMT

@chowe wrote:
i dont have those fields on my phone

@chowe do you need help? you're going to have to give us more details if you do.

Re: No Data on my phone

Skay — Sat, 02 Feb 2019 11:54:13 GMT

thx that worked