topic Re: iPhone iMessages waiting for activation in Get Support

iPhone iMessages waiting for activation

ccmiron — Wed, 05 Jan 2022 07:31:07 GMT

hi there,

my iPhone can not send SMS messages even though i have unlimited text.

under iMessages, it shows "Waiting for activation..."

i did try multiple times the suggestion to turn ON/OFF aeroplan mode followed by turning OFF Messages and Facetime, power cycle iPhone and turn back ON Messages and Facetime. No luck

i did reset network settings, no luck

anybody has other suggestions? how do i contact Public Mobile tech support?

Re: iPhone iMessages waiting for activation

Anonymous — Sat, 17 Nov 2018 21:25:31 GMT

@ccmiron:

Some ideas will be coming very shortly (I'm not an Apple guy) but to answer your question of how to contact techsupp...

they're called moderators and so you would send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: iPhone iMessages waiting for activation

popping — Sat, 17 Nov 2018 21:30:00 GMT

@ccmiron

I don't use iPhone. Try the instructions in the following article.

https://www.macworld.co.uk/how-to/iphone/what-do-when-imessage-wont-activate-on-your-iphone-3667167/

If you determine that it is carrier issue, you may send a private message to moderator for help. But I will contact Apple support first because moderator support is 48 - 72 hours wait.

Re: iPhone iMessages waiting for activation

Dunkman — Sat, 17 Nov 2018 21:46:06 GMT

@ccmiron

I copied this following section from another thread on Imessage issues:

Part 1:

imessage can sent to/from Apple ID or a phone number. To do what you described you should be using your phone number, not your Apple ID.

Go to Settings> Messages> Send & Receive

Your settings should be:

Can be reached by imessage at: Phone Number
Start new conversations from: Phone Number

Part 2:

Turn on Send as SMS

Go to Settings> Messages

Explanation:

If you're sending/receiving imessages to/from your apple ID, and not a phone number, you can't send as SMS.

Also, the phone number used here is taken from Settings>Phone>My Number. If you changed your phone number, sometimes this section doesn't populate your new number, and would then still send imessages from your old number. Same thing goes for FaceTime.

Re: iPhone iMessages waiting for activation

ccmiron — Sat, 17 Nov 2018 21:46:40 GMT

thank you, i sent a message

Re: iPhone iMessages waiting for activation

Anonymous — Sat, 17 Nov 2018 21:50:53 GMT

@ccmiron wrote:
thank you, i sent a message

I'd be trying the suggestions you're getting here. It's not really Public Mobile's problem. It's your phone. But at least now you're in the queue.

Re: iPhone iMessages waiting for activation

sulagok — Sun, 18 Nov 2018 06:29:44 GMT

Hi @ccmiron,

Try go to setting/messages/send & receive, then click on your apple ID to sign out, then sign back on.

Also try and toggle on send as SMS.

Re: iPhone iMessages waiting for activation

stonechucker — Sun, 18 Nov 2018 12:23:43 GMT

@ccmiron, I see you’ve recently registered for the community, but maybe you’ve been here a long time with Public Mobile.

By chance, are you on a long time plan with Canada wide texting, and not global texting? This could be the problem, as iMessage is trying to send a message to an international number to register.

Another idea, is it possible you do not have txting in your plan, or have run out of outgoing messages?

Re: iPhone iMessages waiting for activation

srlawren — Sun, 18 Nov 2018 18:10:51 GMT

@Anonymous wrote:
@ccmiron:
Some ideas will be coming very shortly (I'm not an Apple guy) but to answer your question of how to contact techsupp...

@Anonymous @ccmiron iMessage issue is almost certainly a phone issue and not a Public Mobile issue. Unfortunately it's probably a waste of time to reach out to the moderators for this issue.

@stonechucker wrote:

Another idea, is it possible you do not have txting in your plan, or have run out of outgoing messages?

@stonechucker they did say they were on an unlimited texting plan so they can't be out of messages. Your other thought about being on a Canada-wide texting plan is a possibility if they have been around long enough.

~~@ccmiron I'm going to tag a few iPhone experts to help out. @CalgaryBen @Luddite @Rockdaddy22 any of you gets have any suggestions here?~~ Never mind gents, seems it's been resolved. Cheers!

Re: iPhone iMessages waiting for activation

Anonymous — Sun, 18 Nov 2018 17:44:15 GMT

@srlawren wrote:
@Anonymous @ccmiron iMessage issue is almost certainly a phone issue and not a Public Mobile issue. Unfortunately it's probably a waste of time to reach out to the moderators for this issue.

@srlawren

Oh I agree. And I said as much further on in the thread. I was just answering one of his questions. The others I left for Apple folks.

Re: iPhone iMessages waiting for activation

ccmiron — Sun, 18 Nov 2018 17:59:53 GMT

yesterday i tried quite a few things and in the end it worked. have no idea which suggetion fixed the issue as i was trying everything. bottom line, all good now, thank you all for your replies!

Re: iPhone iMessages waiting for activation

CS_Agent — Mon, 19 Nov 2018 15:21:37 GMT

Hi @ccmiron,

We've replied to your message. Please check your inbox.

Thank you,

Syed

Re: iPhone iMessages waiting for activation

Anonymous — Mon, 19 Nov 2018 15:46:36 GMT

@CS_Agent wrote:
Hi @ccmiron,

We've replied to your message. Please check your inbox.

Thank you,

Syed

Perhaps upon arriving at somebody's spot in the queue it would behoove you to come here and check to see if the customer has found a resolution before taking any more time with the issue.

Ok who's next in line. ok ccmiron. Let's see..oh there...done. Next!

Would that save more time than writing a response and probably asking for more identification (much of which is probably canned but still) and then posting here that you replied? Maybe.

Re: iPhone iMessages waiting for activation

computergeek541 — Mon, 19 Nov 2018 21:43:13 GMT

@Anonymous wrote:

Ok who's next in line. ok ccmiron. Let's see..oh there...done. Next!
Would that save more time than writing a response and probably asking for more identification (much of which is probably canned but still) and then posting here that you replied? Maybe.

It definitely does take time for moderators to reply on the forum and that amount of time could have spent reading the next customer's private message. However, I don't envy the moderators in the sense that they also have to try to make an appearance in the forums so that people feel that they are around, at the same time trying to make it look like that they are not unecessarily spending time doing it.

As for your "Next!" comment, that reminds me of the episode in which Elaine steals the chef's soup recipes (Seinfeld tv show viewers will not what this refers to).