topic Re: Number port issues from Fido in Get Support

Number port issues from Fido

bfd123 — Wed, 05 Jan 2022 07:31:01 GMT

Hello,

Over the weekend I have attempted to port my mother's phone number from Fido to Public Mobile. From the most part, things are working in the sense that outgoing calls are working and showing up with the correct telephone number, but incoming is not working. Found out last minute that there was some outstanding balance on the Fido account when the port occurred. That has now been settled and reporting 0.00 balance on Fido.

How do I "re-initiate" the port to Public Mobile that all the balance has been paid off?

Re: Number port issues from Fido

IWIK — Wed, 26 Jul 2017 12:59:17 GMT

I don't know if the outstanding balance on the account would have anything to do with it. But start with messaging the MOD team

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168561#M10001

Re: Number port issues from Fido

IWIK — Wed, 26 Jul 2017 13:00:52 GMT

A more relevant link
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Number port issues from Fido

bfd123 — Wed, 26 Jul 2017 13:32:54 GMT

Thanks! I'll send them a note.

Re: Number port issues from Fido

bfd123 — Wed, 26 Jul 2017 13:45:45 GMT

Hi @CS_Agent

Is this something you can look at? Let me know what details are needed.

Re: Number port issues from Fido

mimmo — Wed, 26 Jul 2017 14:36:38 GMT

best to actiually sendthem a private message with the porting data:

fido account number, fido account name fido number and PM email any other info that can help verify the PM account address etc..)

the mods will definatly ask the porting info from you.

Re: Number port issues from Fido

Samianauman — Wed, 26 Jul 2017 14:36:41 GMT

It's more likely your porting got stucked in process. Even though if there s an outstanding balance on fido account porting have nothing to do with it. Because once porting get completed then fido will send u last invoice either way if you have outstanding balance or even if fido owe you some money.
Send a msg to mod they will look after you
Send your email address and phone number sim number fido account number.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Click on the link and compose a private msg with all details and explain your issue.

Re: Number port issues from Fido

Acekiller — Wed, 26 Jul 2017 15:58:27 GMT

fido would bill you for whatever outstanding balance, the experience that you had was due to the port glitch.