topic Re: Canada wise plan in Get Support

Canada wise plan

gp1953leb — Wed, 05 Jan 2022 07:31:01 GMT

I have a 50 minute Canada wide plan, why can’t I complete a long distance call within Canada? Every time I try to call i get a message saying I need a long distance add-on!

Re: Canada wise plan

ShawnC13 — Sat, 17 Nov 2018 17:39:28 GMT

@gp1953leb wrote:
I have a 50 minute Canada wide plan, why can’t I complete a long distance call within Canada? Every time I try to call i get a message saying I need a long distance add-on!

Are you putting a 1 in front of the number you are trying to dial? Even with Canada wide calling you will need to dial it like it is a long distance call

Re: Canada wise plan

popping — Sat, 17 Nov 2018 17:39:46 GMT

@gp1953leb wrote:
I have a 50 minute Canada wide plan, why can’t I complete a long distance call within Canada? Every time I try to call i get a message saying I need a long distance add-on!

Dial a 1 before long distance number.

Will your call connected if you ignore the long distance alert message?

Re: Canada wise plan

gp1953leb — Sat, 17 Nov 2018 17:42:11 GMT

I have dialed 1 and no, the call will not connect.

Re: Canada wise plan

ShawnC13 — Sat, 17 Nov 2018 17:45:59 GMT

@gp1953leb wrote:
I have dialed 1 and no, the call will not connect.

Where are you trying to call? Is it a new area code? Have you logged into the self serve to make sure you have the correct plan?

Re: Canada wise plan

gp1953leb — Sat, 17 Nov 2018 17:46:58 GMT

It’s not a new area code and it is with the province.

Re: Canada wise plan

gp1953leb — Sat, 17 Nov 2018 17:49:14 GMT

I checked self-serve and it does confirm I have a 50 minute Canada wide plan and I haven’t used up all my minutes.

Re: Canada wise plan

popping — Sat, 17 Nov 2018 17:59:02 GMT

@gp1953leb wrote:
I checked self-serve and it does confirm I have a 50 minute Canada wide plan and I haven’t used up all my minutes.

Try calling another long distance number to determine whether the problem is only for that number or your account provisiioning issue.

Re: Canada wise plan

gp1953leb — Sat, 17 Nov 2018 18:07:54 GMT

Thanks, but I have tried several numbers and I keep getting the same message saying I am not covered under my plan. When I check my plan it clearly states I have a Canada wide plan?

Re: Canada wise plan

Anonymous — Sat, 17 Nov 2018 18:14:29 GMT

@gp1953leb:

Are you sure sure you haven't used all your minutes? 50 minutes can go by pretty fast. It's total in and out.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Canada wise plan

popping — Sat, 17 Nov 2018 18:20:27 GMT

@gp1953leb wrote:
Thanks, but I have tried several numbers and I keep getting the same message saying I am not covered under my plan. When I check my plan it clearly states I have a Canada wide plan?

Okay. You account was not provisioned correctly. Try the stolen/lost phone trick suggested by @Anonymous to run the PM provisioning software again. Good luck.