topic Re: Payment problems in Get Support

Payment problems

AlanQ — Wed, 05 Jan 2022 07:30:54 GMT

So I have been on a 120$ for 90 days plan for about 6 months now. It was all going fine and I had gone through 2 cycles. Then my credit card expired so after my 2nd cycle was finished, my plan didn't auto-renew (it was on auto-pay). So I updated my credit card and renewed my plan (for the same plan). On My Account it stated I had 6$ in rewards so I only needed to pay 114$ instead of 120$. I did that. Then oddly enough, it says on my payment history that I paid 60$, my account balance is 41$, 60$ in credit for today, 25$ debit (charges) and my phone's service is not even working. What's going on?

It should have taken 114$ and I should have gotten unlimited Province Talk,unlimited International Text, and 6 GB of data. Yet none of that happened. Please help.

Re: Payment problems

mimmo — Wed, 26 Jul 2017 01:27:20 GMT

can you upload a screenshot of your payment history. PM has a wierd way of showig things.

also what plan does it say you have? Is it the plan that you should have?

Re: Payment problems

Mana — Wed, 26 Jul 2017 01:27:29 GMT

Hi @AlanQ sorry to hear about your troubles.

Since this is an account related matter, please send a private message to the @CS_Agent explaining your issue and providing them your account and phone number and I am sure they will resolve it for you promptly.

Thanks.

Re: Payment problems

AlanQ — Wed, 26 Jul 2017 01:28:22 GMT

Okay I'll do that.

Re: Payment problems

Mana — Wed, 26 Jul 2017 01:29:11 GMT

@AlanQ if your service is still working then don't worry about it too much, it maybe a system glitch.

Just wait till tomorrow then see if it fixes itself. Otherwise, you can contact the @CS_Agent