topic Re: Referral credit in Get Support

Referral credit

LornFerg — Tue, 04 Jan 2022 10:23:21 GMT

I joined Public Mobile in spring 2020. My husband signed up for it in June 2021 but through a different service and at the time I didn't think to ask about getting the referral credit $1 off my monthly payments. Is there a way to get that set up now or did I lose my chance to do so the day I signed him up? Thanks for any advice you can give me.

Re: Referral credit

Dunkman — Mon, 11 Oct 2021 15:42:16 GMT

@LornFerg

Unfortunately, it is too late if your husband signed up in June. If it was within a few days, sometimes PM Customer service agent may help.

Re: Referral credit

hTideGnow — Mon, 11 Oct 2021 15:44:22 GMT

@LornFerg I believe it is too late now to ask for the friend referral credit

do you need need to keep the number?

If you are willing to setup a new number, you can certainly cancelled your current PM account and reactivate a brand new accord with a new phone number using the Friends Referral code

Re: Referral credit

BlueB — Mon, 11 Oct 2021 15:48:33 GMT

@LornFerg

You officially need to enter the referral when you sign up, although Public Mobile does provide a little leniency if you miss it. Considering over a year has passed (1.5y now), it's likely too late. You can still reach out to a CS Agent and ask, but don't get your hopes up.

If your husband just signed up in June and can get a new phone number- then you can have him just sign up a new account, referred by you, although he does need a new SIM card for the new account. Or, if you're really patient, you can port the number out to another provider, then port it back in on a new account to keep the number, activate a new account, and get your $1 Referral credit.

Those are pretty much all the options available.

Re: Referral credit

Anonymous — Mon, 11 Oct 2021 15:50:20 GMT

@LornFerg

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Referral credit

BlueB — Mon, 11 Oct 2021 15:55:02 GMT

@LornFerg

Contrary to what @Anonymous mentioned, the CS Agent may not be able to "solve your issue ... [to] help you 100%." If everything was recent, it's likely (but not guaranteed) that they will apply this Referral credit for you. However, by this point it may be too late. Feel free to try though and let us know how it goes. 🙂

Re: Referral credit

Anonymous — Mon, 11 Oct 2021 15:59:56 GMT

@BlueB wrote:
@LornFerg
Contrary to what @Anonymous mentioned, the CS Agent may not be able to "solve your issue ... [to] help you 100%." If everything was recent, it's likely (but not guaranteed) that they will apply this Referral credit for you. However, by this point it may be too late. Feel free to try though and let us know how it goes. 🙂

@BlueB @LornFerg

be them only CSA can add to account...

Re: Referral credit

Triguy — Mon, 11 Oct 2021 16:01:20 GMT

Unfortunately, it would too late as it has been several months.

Re: Referral credit

BlueB — Mon, 11 Oct 2021 16:01:39 GMT

@Anonymous

The online system, upon activation, will also add a Referral link to the account. I realize this is beyond the current situation, but it's unfair to say that the CS Agent can solve and help 100% because that is not true.

Re: Referral credit

Anonymous — Mon, 11 Oct 2021 16:04:03 GMT

@BlueB wrote:
@Anonymous
The online system, upon activation, will also add a Referral link to the account. I realize this is beyond the current situation, but it's unfair to say that the CS Agent can solve and help 100% because that is not true.

@BlueB

you have to make sure with CSA and then you will know what they can do and if you don't know about what they can add or not..

Re: Referral credit

BlueB — Mon, 11 Oct 2021 16:07:44 GMT

@Anonymous

We have already suggested that.

As a suggestion, take out the words "solve" and "100%" because it's misleading. I know you copy and paste your posts, but it's important for us to be careful with how we're responding to each post.