topic Re: Help my email address is xxxxxx@xxxxx.com in Get Support

Help my email address is xxxxxx@xxxxx.com

osama11 — Wed, 05 Jan 2022 07:30:52 GMT

not sure what is going on, I got a new line but it;s telling me to write to you guys. I never had this problem before. Please me email address is xxxxxxxxxxxxx

phone I was tryying to get was xxxxxxxxxxx

Re: Help my email address is xxxxxx@xxxxx.com

osama11 — Tue, 25 Jul 2017 23:19:01 GMT

help omg

Help my email address is xxxxxx@xxxx.com

osama11 — Tue, 25 Jul 2017 23:17:38 GMT

HELP OMG I never had any issues before. NOt sure what happened today my number is xxxxxxxxxx I was trying to get on email address xxxxxx@xxxxx.com

I have made the payment. Please somebody answer me

Re: Help my email address is xxxxxx@xxxxx.com

ShawnC13 — Tue, 25 Jul 2017 23:18:09 GMT

@osama11, first off remove your phone number as this is a public forum.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Help my email address is xxxxxx@xxxxx.com

ShawnC13 — Tue, 25 Jul 2017 23:19:09 GMT

@osama11, please check your other thread do not create multiple threads for the same topic

Re: Help my email address is xxxxxx@xxxxx.com

nishufan — Tue, 25 Jul 2017 23:19:18 GMT

Hi @osama11

Don't leave your personal info in the forum. You should send private messages to our moderators. Follow the instruction below. Send them a private message with your account #and phone#, they will help asap. Thank you.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Help my email address is xxxxxx@xxxxx.com

osama11 — Tue, 25 Jul 2017 23:18:18 GMT

I am not getting a reponse from them. What do I do.

Re: Help my email address is xxxxxx@xxxxx.com

ShawnC13 — Tue, 25 Jul 2017 23:18:27 GMT

@osama11, you are just going to have to wait. It isn't always instant response. I am not sure of the current wait time I know there was a back log last week just not sure where they are sitting at now. It was 24-48 hours.

Re: Help my email address is xxxxxx@xxxxx.com

Simon_O — Tue, 25 Jul 2017 23:19:28 GMT

Hey there!

I am sorry to learn that.

I just sent you a private message 🙂

Please be very careful not to post your private information on a public message.

Cheers,

Simon

Re: Help my email address is xxxxxx@xxxxx.com

nishufan — Tue, 25 Jul 2017 23:18:35 GMT

Hi @osama11

To be patient. You have to wait till they reach you. Usually, it will take one day or more recently.

Re: Help my email address is xxxxxx@xxxxx.com

osama11 — Tue, 25 Jul 2017 23:19:36 GMT

Please check your box, It's not working, I made money and it;s still saying I don;t have a talk plan. What is going on.

Re: Help my email address is xxxxxx@xxxxx.com

osama11 — Wed, 26 Jul 2017 04:36:48 GMT

My plan has nothing, no talk or text.

Re: Help my email address is xxxxxx@xxxxx.com

osama11 — Wed, 26 Jul 2017 04:37:24 GMT

I am just going to give up. I had it.

(I am so sorry for saying this, I was wrong it;s working fine. thank you guys so much)

Re: Help my email address is xxxxxx@xxxxx.com

NDesai — Tue, 25 Jul 2017 23:22:41 GMT

@osama11 wrote:
I am just going to give up. I had it. FML

Aren't you in contact with our mod through private message. Be patient, they will take care of this issue.

Re: Help my email address is xxxxxx@xxxxx.com

Simon_O — Tue, 25 Jul 2017 23:34:10 GMT

Hey,

I sent you another private message.

Simon

Re: Help my email address is xxxxxx@xxxxx.com

osama11 — Wed, 26 Jul 2017 04:36:15 GMT

Thank you so much, it is working now. THANK YOU SO MUCH.