topic Re: Logging in troubles in Get Support

Logging in troubles

Currie — Wed, 05 Jan 2022 07:30:43 GMT

I am currently locked out of my account and don't know the password. I have tried to reset my password but it doesn't work. I enter my email to verify the password reset and I get the error message "Sorry, we’re unable to verify your email address.". I'm currently locked out of my account permanently because of this issue.

Re: Logging in troubles

Dunkman — Sat, 17 Nov 2018 02:02:32 GMT

@Currie

If the password reset is not working, you will need to contact moderator. Expect a couple of day wait for response though...

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Logging in troubles

NDesai — Sat, 17 Nov 2018 02:47:50 GMT

@Currie Are you sure you are typing the correct email associated with your account? The password reset function is working fine. So i am not sure why it would not recognize your email address. May be you failed to login too many times and only way to get it reset is by contacting the mod team as mentioned above.