topic Re: Account suspended in Get Support

Account suspended

Dougk — Wed, 05 Jan 2022 07:30:39 GMT

Funds were avail in my account and still are...so tried my Visa funds avail as well got message denied by credit card issuer....except it wasn't and funds were taken anyway and for 3$ more then normal account is 75$+ tax after auto pay credit...when I kept hitting pay using my banking info online it finally accepted and says funds avail 81$ yet hasn't reactivated the account..since they took 84$ it should say 84$ not 81$...something screwed up on the back end that payments aren't being processed properly ?

Re: Account suspended

will13am — Tue, 25 Jul 2017 15:33:20 GMT

For account related issues, you will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for additional information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Account suspended

xCameron94x — Tue, 25 Jul 2017 15:03:13 GMT

If you do have service and can make calls, texts and have access to data, your account isnt really suspended. The self-serve goes through various phases for payments on re-newal date

Also if your plan is $75 after your auto pay reward, you will need to add tax. So if you're in Ontario ($75*1.13)= $84.75 total amount due.

If you do have auto pay enablled you should need to do anything in self-serve, just let the system do what it does. If you no longer have service, thats when you should intervene.

Re: Account suspended

Dougk — Tue, 25 Jul 2017 15:15:35 GMT

Hey,

I've already contacted mod via message still waiting...and yes you're correct it should be 84.75 after tax yet the system only took 81$...so figured I'd add another 5$ to be safe and didn't change anything....my phone's work fine...it's my daughter's I just wanna save on hearing her complain about it not working lol.

Re: Account suspended

Luddite — Tue, 25 Jul 2017 15:30:44 GMT

@Dougk Don't worry, be happy and follow @xCameron94x's advice.

Re: Account suspended

Dougk — Tue, 25 Jul 2017 15:45:54 GMT

Daughter woke up, and checked phone works...just focused on making sure I didn't pay twice now....

Re: Account suspended

Tywallace — Tue, 25 Jul 2017 16:48:11 GMT

Hi Dougk,

Had the same issue this morning, had no data yesterday on plan renewal day.

Today I funded my account to see what would happen, charge went through and used the account funds, not the auto-pay payment method.

If you did the same thing I did, your next auto-pay will be at the end of this new cycle, funds came from your pre-payment you added to your account.