topic Re: When will your date stop working? (reached 95% and won't work for the last 3 days) in Get Support

When will your date stop working? (reached 95% and won't work for the last 3 days)

richardjoaquin — Wed, 05 Jan 2022 07:30:28 GMT

Hi everyone,

I have a 12gb per 90day plan Province wide plan on that special they had a while ago.

I received a text that i was at 95% usage a couple days ago. My plan renews in August 3rd so I made sure to limit my data usage. A day goes by and my date stops working. No LTE symbol on my phone, no connection. I checked APN settings, everythings good.

I go on my selfserve account and it reads Data limit 12288MB Data Used 11708.910.

I check again today as I thought theres a lag between the update and still the same.

Can someone help?

Re: When will your date stop working? (reached 95% and won't work for the last 3 days)

Samianauman — Tue, 25 Jul 2017 04:55:43 GMT

More likely you used all your data sometime theirs a glitch on self serve and its not 100 percent accurate. But if you think you still have some data left then try rebooting device and if that's doesn't help then contact mod dept
Contact mod
Send your email address
Phone number
Explanation of issues
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: When will your date stop working? (reached 95% and won't work for the last 3 days)

ShawnC13 — Tue, 25 Jul 2017 04:59:38 GMT

@richardjoaquin, so if you login to self serve you are still seeing data showing in your addon section? The data usage amounts are not "Live Data" it gets updated daily. Could it have been updated and now you have used up all of your data? If you have used up all your data you have 3 options.

Purchase a data addon
Get by w ith only wifi until renewal
Ask a mod for early renewal of your plan

Re: When will your date stop working? (reached 95% and won't work for the last 3 days)

kav2001c — Tue, 25 Jul 2017 06:10:13 GMT

@richardjoaquin the self serve always drops days from history (been doing it last 2 bill cycles for me)

Re: When will your date stop working? (reached 95% and won't work for the last 3 days)

richardjoaquin — Tue, 25 Jul 2017 07:54:07 GMT

Hi,

I just switched phones and it works, but on 3G HDSPA. I don't know how to force this phone in LTE so I know I have data.

My concern now is my data only working on 3G? As previously mentions, I signed up a couple months ago on the $40/month 12gb per 3 months plan and I've always used LTE. It stops working and now when I switched phones, data works on 3G.

Did this plan just change to a 3G only?

Richard

Re: When will your date stop working? (reached 95% and won't work for the last 3 days)

kav2001c — Tue, 25 Jul 2017 12:50:18 GMT

@richardjoaquin old plans did not change (you would see the fireworks as hundreds of angry posters came online if it did happen)

Re: When will your date stop working? (reached 95% and won't work for the last 3 days)

srlawren — Tue, 25 Jul 2017 18:06:30 GMT

@richardjoaquin unless you explicitly and intentionally changed plans to one of the "3G" data plans, no nothing has changed on your plan. You mentioned you just changed phones--have you considered the possibiltiy that the phone you changed TO may not be compatible with Public Mobile's LTE bands? (Or at least, the ones in use wherever you are physically located at the moment.) What brand and model number (be as explicit as possible) did you change TO?