topic Re: New to Public Mobile - Data NOT working after trying suggestions from this community in Get Support

New to Public Mobile - Data NOT working after trying suggestions from this community

ASheridan — Wed, 05 Jan 2022 07:30:26 GMT

I have a AXON ZTE phone, just started Public Mobile last week. It took extra time to get the SIM card to actually activate. Someone called and followed up that my phone was working. (Thanks!) However, at the time I did not realize that my data was not working (at home and WIFI was fine). Can a moderator please help me figure out why data will not work? Thank you! @CS_Agent

Re: New to Public Mobile - Data NOT working after trying suggestions from this community

srlawren — Fri, 16 Nov 2018 19:48:57 GMT

@ASheridan you likely do not need moderator assistance. ASUS phones require manual APN configuration, please see this knowledge base article for details: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3.

Re: New to Public Mobile - Data NOT working after trying suggestions from this community

Jarvar — Fri, 16 Nov 2018 20:18:03 GMT

Welcome to Public Mobile @ASheridan

Here is a good place to check if your particular phone will work with Public Mobile.

https://willmyphonework.net/

When it comes to Data, you need to have the correct APN settings.

Here are the recommended APN settings for Public Mobile.

https://apn-canada.gishan.net/en/apn/public-mobile

On another note, there was a previous thread about the AXON ZTE with a solution.

Take a look there and see if that is helpful for your needs.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Mobile-Data-same-question-no-solution/td-p/283929/page/2

Hope you can get this figured out so you can access your data soon.

Re: New to Public Mobile - Data NOT working after trying suggestions from this community

Jarvar — Fri, 16 Nov 2018 20:21:33 GMT

Also @ASheridan

If you need to contact a Moderator with your personal account issues, it's best to send them a direct message and they will get back to you.

You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

How long until they reply?:

Office Hours: Mon-Friday 9 am to 9 pm, and Saturday & Sunday from 9 am to 7:30 pm [Toronto Time]

Typical response time is between 1-3 hours, depending on how many messages in the queue, but can be up to 48 hours. Prepare for the longer wait time lately though. There seems to have been a backlog, unless it has been clearing up.

Re: New to Public Mobile - Data NOT working after trying suggestions from this community

srlawren — Fri, 16 Nov 2018 21:40:45 GMT

@Jarvar wrote:

When it comes to Data, you need to have the correct APN settings.
Here are the recommended APN settings for Public Mobile.
https://apn-canada.gishan.net/en/apn/public-mobile

.

@Jarvar I've only quoted a small piece of your reply but the whole reply was great, well done. I also wanted to thank you for this link. For some reason I've never bookmarked that page (but have now done so). I was hoping to find it and include it for the OP myself but wasn't able to from a quick Google search.

Re: New to Public Mobile - Data NOT working after trying suggestions from this community

will13am — Fri, 16 Nov 2018 22:55:48 GMT

The ZTE Axon does work on the Public Mobile network. I know several people that use the phone. IIRC manual APN entry was needed. Other than that, getting data to work is a level of effort.

Re: New to Public Mobile - Data NOT working after trying suggestions from this community

ASheridan — Thu, 06 Dec 2018 15:47:15 GMT

Thank you! I followed that link on the Axon ZTE and found the solution - much appreciated!