topic Re: Not receiving some text messages in Get Support

Not receiving some text messages

TimGj — Wed, 05 Jan 2022 07:30:07 GMT

I've been having intermittent but fairly frequent issues receiving texts for several months. I'll often have a day where I cannot receive any texts from a certain person or a few people. Usually the next day it works fine, but this seems to happen fairly frequently and to random people. Some have been on Public Mobile, others not. They can always receive my text messages and calling and data continue to work during this time with no issues. I also seem to be able to receive MMS. While this happens, I'll have no problems receiving texts from other people.

Yesterday, I had this happen again with a couple people but would maybe get one in eight texts approximately on time, but then the rest came in the middle of the night. This was the first time I received them after a significant delay (usually they don't come at all). It's been very annoying and like I said, this has been happening off-and-on for months so I've definitely restarted my phone, applied updates, etc.

Thanks!

Re: Not receiving some text messages

neatooo — Mon, 24 Jul 2017 17:39:51 GMT

This thread might help

https://productioncommunity.publicmobile.ca/t5/Discussions/Not-receiving-delayed-texts-from-outside-carriers/m-p/172630

1. try restarting your phone

2. reinstall any 3rd party app used for sms

3. Rogers and Telus were having issues with SMS.

Re: Not receiving some text messages

TimGj — Mon, 24 Jul 2017 18:54:13 GMT

Thanks @neatooo, I saw that thread but didn't help. I just use the native Android messaging app so I can't uninstall it but it's up to date.

One person I had problems receiving from yesterday is on Rogers, but another is on Fido. In the past I've also experienced the same issues with others on Public Mobile.

Re: Not receiving some text messages

neatooo — Mon, 24 Jul 2017 19:00:16 GMT

Did you port over recently? If so, does your previous sim still work, which might mean that the port has not been 100% complete.

Re: Not receiving some text messages

xCameron94x — Mon, 24 Jul 2017 19:13:30 GMT

by chance, are these delay messages from Rogers/Fido customers? apparently theres a network type issue where Telus/Koodo/PM customers are not receving texts from Rogers/Fido customers

Re: Not receiving some text messages

TimGj — Mon, 24 Jul 2017 19:18:28 GMT

@neatooo No, I ported last year.

@xCameron94x The delay messages yesterday were from Rogers and Fido. But in the past, I've had issues not receiving texts at all from those plus other networks including PM.

@CS_Agent

Re: Not receiving some text messages

neatooo — Mon, 24 Jul 2017 19:36:33 GMT

Do you have access to another PM compatible phone to use for a few days to see if it is your original phone causing problems?

Re: Not receiving some text messages

CS_Agent — Mon, 24 Jul 2017 19:47:29 GMT

@TimGj,

Thank you for reaching out to us!

Please check your mailbox, I've just sent you a private message 🙂

Re: Not receiving some text messages

TimGj — Mon, 24 Jul 2017 20:10:30 GMT

@neatooo I do. I doubt that's the issue, but it might be worth a shot. Thanks.

Re: Not receiving some text messages

Litvinau_A — Mon, 24 Jul 2017 20:18:05 GMT

I feel like the global system had an update recently and something got screwed up. No worries though, thankfully, there's a community with us here, and this issue will be dealt with quick enough.

But restarting our phones once in a while doesn't hurt.

PM is still the best thing that ever happened to all of us?

Re: Not receiving some text messages

Arowell — Fri, 10 Sep 2021 01:52:32 GMT

@TimGj

@CS_Agent

Could you please help me with this as well? I am having the same issue, only I am a brand new customer switching over to this new PM sim card. Having trouble receiving messages from only certain people, some people are not receiving my messages, and some calls are going straight to voicemail. Despite having created a voicemail greeting, there is no voicemail when someone calls. Please help!