topic Re: Is this for real? Update in Get Support

Is this for real?

Angelic_Fille90 — Wed, 05 Jan 2022 07:30:03 GMT

Hello fellow PublicMobilers,

I got this E-Mail two days ago and have no idea if its real.

I changed to the Beta system but only two years ago.

Here is the message:

Hello [My name],

Thank you for your interest in changing to one of our new price plan.

Have you added funds in your account for this price plan change to take effect?

With this change, as mentioned by the Call Centre agent:

You will no longer have access to the Call Centre

o If you have any questions or comments, you may visit our Community and click on “Contact Us”.

You will not be able to come back to your original Grandfathered Price Plan
You will now have access to our Rewards Program (Visit our Website for more details)

It than mentions the support team E-Mail address no longer being monitered and merging with the community page.

Thank you for being part of Public Mobile and enjoy the rest of your day!

Respectfully,

The Public Mobile Team

Did anyone else got this E-Mail besides me?

Re: Is this for real?

Samianauman — Mon, 24 Jul 2017 16:08:31 GMT

I don't know if it's real or not. But I haven't received any email like that so far.

Re: Is this for real?

neatooo — Mon, 24 Jul 2017 16:24:59 GMT

If you moved from one of the grandfathered plans (before Telus bought PM, where you had access to the call centre), it is possible you received this message for that.

To confirm please contact the mods. Please include sim#, phone#, email used during for self-serve, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Is this for real?

xCameron94x — Mon, 24 Jul 2017 17:18:57 GMT

@neatooo i dont think they need to contact a mod exactly.

@Angelic_Fille90 if you did do a plan change (your had your plan before Telus bought PM) and did a plan change, I can see that e-mail being sent because you were seen as a "legacy customer" on a legacy plan.

If you signed up for PM After telus bought them out, then you should not be seeing that e-mail, but who knows sometimes provider emails get sent to people that shouldnt.

Another way to determine: If you get rewards, you are on the newer plans (Telus era). If you do not get rewards, you are on a "legacy plan" (Pre-Telus era)

What was the email address that sent the e-mail?

Re: Is this for real?

neatooo — Mon, 24 Jul 2017 17:37:56 GMT

@xCameron94x I mentioned contacting the mods to verify the legitimacy of the email the OP received.

Re: Is this for real?

Angelic_Fille90 — Mon, 24 Jul 2017 18:14:25 GMT

@xCameron94x wrote:
@neatooo i dont think they need to contact a mod exactly.

@Angelic_Fille90 if you did do a plan change (your had your plan before Telus bought PM) and did a plan change, I can see that e-mail being sent because you were seen as a "legacy customer" on a legacy plan.

If you signed up for PM After telus bought them out, then you should not be seeing that e-mail, but who knows sometimes provider emails get sent to people that shouldnt.

Another way to determine: If you get rewards, you are on the newer plans (Telus era). If you do not get rewards, you are on a "legacy plan" (Pre-Telus era)

What was the email address that sent the e-mail?

On July 7th 2014 was when I got my cellphone of Alcatel. I use the same E-Mail address of when I got that cellphone and number the same as now.

When I got my very first cellphone it was April 2012 but it was a different cell phone and number but no E-Mail was needed.

Re: Is this for real? Update

Angelic_Fille90 — Mon, 24 Jul 2017 18:31:18 GMT

This was attracted to the E-Mail also:

Original Message Follows: ------------------------
From: Diego Portillo koodomobile.com
To: PMI.Support - PMI PMI.support@telus.com
Subject: Public Mobile plan change from grandfathered plan to new plan
Date: Sat, 22 Jul 2017 18:31:36 -0400

Hello,

I am submitting this request on behalf of the customer and confirm I have informed him/her of all impacts to their service as a result of the change:

Services	Gained	Lost
Access to speak with a Call Centre agents		•
Access to Self-serve for Pick & Pay rate plan change	•
Access to grandfathered plan		•
Eligible for rewards programs	•
Pick & Pay style rate plan	•

I have also confirmed that the customer has:

An email address registered on their account
A Web Self Care account
Visited the Public Mobile web site to check rate plans (if possible)

Required information:

Telephone number:	My cell number
Account number:	The account number
Contact email address:

**Action required for community specialist: Change the Account Type to “SIM Only – No Agent Access” and send the customer a confirmation email advising of the changes to their service.

Thank you!

I DID NOT even sent an E-Mail requesting this. Plus I mention my old Alcatel wasn't working anymore and I need a new SIM because the cellphone was stolen.

What is going on?

Re: Is this for real? Update

Luddite — Mon, 24 Jul 2017 19:48:49 GMT

@Angelic_Fille90 What is your plan? How much are you paying? Are you moving to Koodo?

Re: Is this for real? Update

Angelic_Fille90 — Mon, 24 Jul 2017 20:01:37 GMT

@Luddite wrote:
@Angelic_Fille90 What is your plan? How much are you paying? Are you moving to Koodo?
Login to your account to confirm the plan is as you expect.

I'm paying the 40 dollar plan and am still with Public Mobile of course.

I need to make a payment to reactive it before August 12th.

Re: Is this for real? Update

Luddite — Mon, 24 Jul 2017 20:06:16 GMT

@Angelic_Fille90 wrote:
@Luddite wrote:
@Angelic_Fille90 What is your plan? How much are you paying? Are you moving to Koodo?
Login to your account to confirm the plan is as you expect.
I'm paying the 40 dollar plan and am still with Public Mobile of course.

I need to make a payment to reactive it before August 12th.

I thnk you can safely ignore the message. It looks like the one Koodo was sending customers who migrated from legacy plans.

Are you still on the monthly Canada wide calling/texting/1GB data from that era, or one of the 90 days "$40" promos?

Re: Is this for real? Update

Angelic_Fille90 — Mon, 24 Jul 2017 20:36:53 GMT

@Luddite wrote:
@Angelic_Fille90 wrote:
@Luddite wrote:
@Angelic_Fille90 What is your plan? How much are you paying? Are you moving to Koodo?
Login to your account to confirm the plan is as you expect.
I'm paying the 40 dollar plan and am still with Public Mobile of course.

I need to make a payment to reactive it before August 12th.

I thnk you can safely ignore the message. It looks like the one Koodo was sending customers who migrated from legacy plans.
Are you still on the monthly Canada wide calling/texting/1GB data from that era, or one of the 90 days "$40" promos?

When I got my Alcatel in 2014, I got the 19 dollar plan and paid 110 dollars for the phone, seeing on how PublicMobile is a non-contact base company.

Once in 2015 when I called the old call center, I asked to change my plan to the 25 dollar one. They told me they no longer had 25 dollar plans and I was informed that their plans would be higher than 25.

I had no choice but to pick the 40 dollar one and was happy with it.

I never got any promo whatsoever.

I have been on this 40 dollar plan for over 2 years now-even though I have the phone issuse as previously mentioned.

Re: Is this for real? Update #2 GOT CLARIFICATION AND COMFIRMATION

Angelic_Fille90 — Mon, 24 Jul 2017 20:48:47 GMT

I was contacted by a Moderator and here is the message:

Hey there, The message you received is real. It was sent to all customers who try to contact us by email webform. The inbox will no longer be monitored and all communications will be done here, on the community 🙂 Sorry if this message caused any worries to you, but we're still here to help, when needed. Best regards, [Moderator name]

Well, THAT is a relief.

Thanks to @neatooo, @Luddite, and @xCameron94x for your help.

Re: Is this for real? Update

Luddite — Mon, 24 Jul 2017 20:52:17 GMT

OK @Angelic_Fille90 you can toss that email into the garbage.

To be safe, just pay attention the day after your renewal in case something weird is going on.

If you have other questions, I suggest you open a new topic as this thread is getting rather long.