topic Re: Port in issue in Get Support

Port in issue

ARmalik — Wed, 05 Jan 2022 07:29:58 GMT

Hi, I port in my number from easytel (VoIP) and it's 20 hrs but it's not completed Please help me

Re: Port in issue

ShawnC13 — Thu, 15 Nov 2018 21:30:56 GMT

@ARmalik wrote:
Hi, I port in my number from easytel (VoIP) and it's 20 hrs but it's not completed Please help me

Porting a number from a VOIP take longer to complete and can take upto 3-7 days for it to be fully ported.

Re: Port in issue

ARmalik — Thu, 15 Nov 2018 21:49:27 GMT

My outgoing shows my new number to others but incoming still coming on VoIP.

Do you think that contacting the moderator can expedite it?

Re: Port in issue

ShawnC13 — Thu, 15 Nov 2018 21:53:39 GMT

@ARmalik wrote:
My outgoing shows my new number to others but incoming still coming on VoIP.
Do you think that contacting the moderator can expedite it?

No I don't think it will help there would be nothing they can do if it is just going through the regular process. They are a 3+ day response time as well.

Re: Port in issue

krazykiwi — Thu, 15 Nov 2018 21:55:54 GMT

@ARmalik wrote:
My outgoing shows my new number to others but incoming still coming on VoIP.
Do you think that contacting the moderator can expedite it?

As @ShawnC13 mentioned it can take up to 7 days and in most cases it will take atleast a few days.

I would wait a couple days and then message the MODs. It may take 48 - 72 hrs to get a response from them, if it is resolved by then great.

Re: Port in issue

srlawren — Thu, 15 Nov 2018 22:12:55 GMT

@ARmalik wrote:
My outgoing shows my new number to others but incoming still coming on VoIP.

@ARmalik this is normal during the porting process. Essentially as soon as you submit the request, your new provider (in this case PM) takes on the phone number you ported in so that's why you're seeing it in the outbound caller ID. However, until the port processing completes, calls go to the previous provider (in your case, the VoIP provider).