topic Re: Cannot view web data usage in Get Support

Cannot view web data usage

Meera — Wed, 05 Jan 2022 07:29:55 GMT

Hi - I am trying to find the area where you can see how much data has been used for the month but its not there anymore. Anyone advise if it has moved and if so where can I find it? I want to know if I have reached or close to reaching the max for data.

Thanks.

Re: Cannot view web data usage

ShawnC13 — Thu, 15 Nov 2018 18:11:57 GMT

@Meera wrote:
Hi - I am trying to find the area where you can see how much data has been used for the month but its not there anymore. Anyone advise if it has moved and if so where can I find it? I want to know if I have reached or close to reaching the max for data.

Thanks.

It is on the overview page when you login under addons. If you don't see data listed there it means you have used it all up

Re: Cannot view web data usage

Meera — Thu, 15 Nov 2018 18:32:03 GMT

Thank you - although I wish it said that!!

Re: Cannot view web data usage

Anonymous — Thu, 15 Nov 2018 18:34:31 GMT

@Meera wrote:
Thank you - although I wish it said that!!

Sure. But isn't it nice to chat with some fellow customers 🙂

Re: Cannot view web data usage

stonechucker — Thu, 15 Nov 2018 19:09:09 GMT

A question for those who have had this happen, as it has not to me in the 2+ years I've been here.

Is the actual listing of 2 times a day history of the usage on the SelfServe/Plans and Add-ons/Usage History tab also wiped out? This would allow finding when it was last available for the user to determine when it happened.