topic Re: Cannot add payment to account in Get Support

Cannot add payment to account

Katelodder — Wed, 05 Jan 2022 07:29:51 GMT

I have run out of data and want to start a new plan before the next payment date. I need to add funds to my account to pay for this and it wont let me pay by my credit card. It’s an australian credit card. Please help as i need to top up asap!!

Re: Cannot add payment to account

ShawnC13 — Thu, 15 Nov 2018 16:35:17 GMT

@Katelodder wrote:
I have run out of data and want to start a new plan before the next payment date. I need to add funds to my account to pay for this and it wont let me pay by my credit card. It’s an australian credit card. Please help as i need to top up asap!!

You may need to visit a site like recharge.com ( I think that is what it is called @mimmo) You can purhcase a top up voucher there and add it to your account.

Re: Cannot add payment to account

Anonymous — Thu, 15 Nov 2018 16:35:53 GMT

@Katelodder wrote:
I have run out of data and want to start a new plan before the next payment date. I need to add funds to my account to pay for this and it wont let me pay by my credit card. It’s an australian credit card. Please help as i need to top up asap!!

Use recharge.com to buy vouchers. Public Mobile only takes Canada or US credit cards.

Re: Cannot add payment to account

Katelodder — Thu, 15 Nov 2018 16:38:49 GMT

Thanks guys, just checked recharge and it doesnt come up with data options.. any other ideas?

Re: Cannot add payment to account

Katelodder — Thu, 15 Nov 2018 16:40:17 GMT

Or do i purchase “credit” and then that goes onto my account to then use to buy data?

Re: Cannot add payment to account

Anonymous — Thu, 15 Nov 2018 16:41:50 GMT

@Katelodder wrote:
Thanks guys, just checked recharge and it doesnt come up with data options.. any other ideas?

Data options? You buy vouchers of value and put it in here as money.

Edit: to above...yes.

Re: Cannot add payment to account

Katelodder — Thu, 15 Nov 2018 16:52:44 GMT

Is there a way i can choose the credit amount to add? The given amounts are either too little or too much for the plan im after..

Re: Cannot add payment to account

krazykiwi — Thu, 15 Nov 2018 16:54:03 GMT

@Katelodder wrote:
Or do i purchase “credit” and then that goes onto my account to then use to buy data?

Also for futher top ups you can purchase vouchers at retailers like,

Esso
Shopper's Drug Market
Canadian Tire Gas Bar
Shell
Hasty Market
Ultramar
Uniprix
Walmart
WOW Mobile (will activate SIM too)
K Mobile
Jean Coutu
Pharmaprix

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Cannot add payment to account

krazykiwi — Thu, 15 Nov 2018 17:00:51 GMT

@Katelodder wrote:
Is there a way i can choose the credit amount to add? The given amounts are either too little or too much for the plan im after..

If you add too much for your plan cost, it will remain in your account until the next renewal, at which time you will need less to renew plan.

EDIT: I have never used recharge.com, looks like you could buy a combination of vouchers to get you what you want.

Re: Cannot add payment to account

krazykiwi — Thu, 15 Nov 2018 17:04:14 GMT

@Katelodder wrote:
I have run out of data and want to start a new plan before the next payment date. I need to add funds to my account to pay for this and it wont let me pay by my credit card. It’s an australian credit card. Please help as i need to top up asap!!

Something else you might consider, depending on which plan you have, which plan you want and the time left for renewal, is buying a data add-on and setting your plan change for your next renewal date.