topic International texting plan not working in Get Support

International texting plan not working

Jaidenkristin — Wed, 05 Jan 2022 07:29:43 GMT

I just purchased a $20 texting plan, I can send text messages but I can’t seem to receive them.

Re: International texting plan not working

Dunkgirl — Thu, 15 Nov 2018 15:49:40 GMT

@Jaidenkristin wrote:
I just purchased a $20 texting plan, I can send text messages but I can’t seem to receive them.

~~Can you post a screen shot of your self serve?~~

~~I don't see a $20 texting plan available to purchase~~

~~$20 = Unlimited talk (no text no data)~~

~~or $20 = Data (no talk no text)~~

~~I see texting plans for $10 and $25 but nothing for $20. How did you get this offer?~~

Thanks @Anonymous. I see the texting plan is available from the plan builder. No calls. No Data. Only text $20.

Re: International texting plan not working

Anonymous — Thu, 15 Nov 2018 15:45:58 GMT

@Dunkgirl wrote:

@Jaidenkristin wrote:
I just purchased a $20 texting plan, I can send text messages but I can’t seem to receive them.

Can you post a screen shot of your self serve?

I don't see a $20 texting plan available to purchase

$20 = Unlimited talk (no text no data)
or $20 = Data (no talk no text)

There is a way to get there with the BYO.

OP: Did you restart the phone?

Are you new here? Did you port in a number?

Re: International texting plan not working

ShawnC13 — Thu, 15 Nov 2018 15:52:42 GMT

@Jaidenkristin wrote:
I just purchased a $20 texting plan, I can send text messages but I can’t seem to receive them.

I see a $20 unlimited talk plan and at $25 talk and text plan. If you paid $20 are you sure you have texting? As well did you port your number in from a previous provider? If so and you are able to send texts but not receive them your port could be stuck.

Edit to add sorry saw the build your own plan pricing as well.

Re: International texting plan not working

Jaidenkristin — Thu, 15 Nov 2018 15:53:06 GMT

I am new, I did not port a number. I will also try restarting my phone.

i built my own plan and here is a screenshot

Re: International texting plan not working

Dunkgirl — Thu, 15 Nov 2018 15:52:01 GMT

@ShawnC13 wrote:
@Jaidenkristin wrote:
I just purchased a $20 texting plan, I can send text messages but I can’t seem to receive them.
I see a $20 unlimited talk plan and at $25 talk and text plan. If you paid $20 are you sure you have texting? As well did you port your number in from a previous provider? If so and you are able to send texts but not receive them your port could be stuck.

@ShawnC13I was wrong about this too thanks to @Anonymous explaining this can be done in the plan builder. Seems awefully expensive but at least there is an option for ONLY TEXT.

Re: International texting plan not working

Anonymous — Thu, 15 Nov 2018 16:03:31 GMT

Oh. I see I got a Bravo.

This was originally the suggestion to remove private info. The OP did.

Re: International texting plan not working

Jaidenkristin — Thu, 15 Nov 2018 15:59:05 GMT

My screenshot doesn’t show up in my reply on my phone so I don’t know how to do that

Re: International texting plan not working

Anonymous — Thu, 15 Nov 2018 15:59:32 GMT

@Dunkgirl wrote:
@ShawnC13I was wrong about this too thanks to @Anonymous explaining this can be done in the plan builder. Seems awefully expensive but at least there is an option for ONLY TEXT.

Truth be told, I thought the same thing then went to BYO to see if it was possible to select only texting.

Re: International texting plan not working

Anonymous — Thu, 15 Nov 2018 16:01:29 GMT

@Jaidenkristin wrote:
My screenshot doesn’t show up in my reply on my phone so I don’t know how to do that

Well it's ok for now you got it off.

So how'd the restart go?

Re: International texting plan not working

Jaidenkristin — Thu, 15 Nov 2018 16:30:37 GMT

I restarted it and got someone to send me a text and I still haven’t received it. My messages will send fine I just won’t receive any responses

Re: International texting plan not working

Luddite — Sun, 18 Nov 2018 01:58:29 GMT

@Jaidenkristin wrote:
I restarted it and got someone to send me a text and I still haven’t received it. My messages will send fine I just won’t receive any responses

Are you still stuck? If yes, and you use an iPhone the correct settings are:

Settings >> Messages >> iMessages ON; Send as SMS ON; MMS ON >> Send & Receive should show your phone number and Apple email address id

If your phone number is not showing, turn Messgaes OFF then ON after a few minutes.

For MMS to function cellular data and roaming must be ON.