topic Re: Unable to process payment in Get Support

Unable to process payment

RedLegends — Wed, 05 Jan 2022 07:29:42 GMT

I am trying to pay for my services. I am using the same card. I even tried re enter g my card info. It keeps saying unable to process? My payment is due tomorrow.

Re: Unable to process payment

xCameron94x — Sun, 23 Jul 2017 19:42:12 GMT

Trying doing the payment in a different browser, or try making a payment with the browser in incognito mode. Also try clearing your browser cache.

Re: Unable to process payment

Samianauman — Sun, 23 Jul 2017 19:54:18 GMT

If you already have a registered autopay then try dialing 611 you can pay over the phone. But if your account is suspended or over due or you made a change in plan then contact mod

Send a private message with your ph#, sim# and your email mod and they will get back to you when they can.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to process payment

CS_Agent — Sun, 23 Jul 2017 19:58:19 GMT

Hello RedLegends,

Thank you for reaching out to us.

Please send to us a private message then we'll be able to take care of your case. 🙂

Cheers

Abdoulaye

Re: Unable to process payment

RedLegends — Sun, 23 Jul 2017 20:36:44 GMT

Pretty be to this. Is this 8n.private message? If not please give me instruction on how to see privately

Re: Unable to process payment

Luddite — Sun, 23 Jul 2017 20:41:25 GMT

Read this for private messaging info: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Unable to process payment

CS_Agent — Sun, 23 Jul 2017 20:41:48 GMT

Hello RedLegends,

In order to contact us privately, please follow the instructions of this following link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465.

Cheers

Abdoulaye

Re: Unable to process payment

SD08 — Sun, 23 Jul 2017 21:04:49 GMT

@CS_Agent wrote:
Hello RedLegends,

In order to contact us privately, please follow the instructions of this following link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465.

Cheers

Abdoulaye

@CS_Agent

FYI, the link you posted doesn't work. It returns the error "An invalid set of parameters has been specified in the url".

@RedLegends

You can simply click this Moderator_Team link to send a private message for assistance.

Re: Unable to process payment

CS_Agent — Sun, 23 Jul 2017 21:10:38 GMT

Hello,

I've realized now that I provided a wrong link and I am sorry for that.

Thank SD08 for the update.

Cheers

Abdoulaye