topic Re: No Service? in Get Support

No Service?

jdodd1079 — Wed, 05 Jan 2022 07:29:34 GMT

I had service yesterday, but this morning I don't - it started off by saying Public Mobile, but no LTE, 3G, etc and then now it says No Service. How do I find out if there is a service blackout somewhere?

Re: No Service?

CS_Agent — Sun, 23 Jul 2017 18:21:57 GMT

Hi jdodd1079,

Can you please send me your telephone number in a private message so that I may locate your account?

Also, send me your pin or your account number so that I may identify you.

Thank you!

Gregory.

Re: No Service?

jedijome — Sun, 23 Jul 2017 17:47:58 GMT

I'm having the same issue. Lots of random drop outs and service loss. Not sure why. It started all of a sudden and it's not getting better.

Re: No Service?

Khogu — Sun, 23 Jul 2017 17:51:37 GMT

@CS_Agent My Data has been disconnected since 12:00pm (Toronto, Ontario/ Canada). Can you please verify why this is happening and recconect. Thank you

Re: No Service?

tzliu — Sun, 23 Jul 2017 17:52:59 GMT

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/If-your-Data-is-not-working-likely-Telus-related-problem/m-p/172443

http://canadianoutages.com/status/telus

Apparently Telus outage is affecting a wide area. I lost my data this morning, reconnected by restarting the phone. Wife's phone had no issue strangely.

Re: No Service?

Kevin1234 — Sun, 23 Jul 2017 18:11:25 GMT

Same problem in Ottawa. Data went to 3G in the morning, then cut out completely at 1145. Phone cut off at 12 - no service at all. Phone back at 145pm. No data so far.

Just completed my first month on Public so I don't know how to navigate issues. Who do I contact and how?

Re: No Service?

Khogu — Sun, 23 Jul 2017 18:21:15 GMT

So my data was down from 12:00pm but I was out running errands, got home and posted on this forum and private messaged @CS_Agent ..not sure if it helped byt 20 minutes later and now my data as well as my husband's data is working again!!...so go ahead and try that (provide your phone number )

Re: No Service?

jdodd1079 — Sun, 23 Jul 2017 19:27:10 GMT

I'll check my account number!