topic Re: Plan expired? in Get Support

Plan expired?

ridgewoodray — Wed, 05 Jan 2022 07:29:33 GMT

Hi there

I had the 4GB for $40 promotion on my plan with the autopay activated. However, I forgot to update my credit card information after my card was compromised, so the autopay did not go through. I had to log into the self-serve and add a new credit card and paid the due amount immediately.

The self-serve said that my plan had expired

I have just logged back in, and my plan is listed as ACTIVE vs. expired.

Could PM actives the promo plan for me again?

Thanks in advance.

Re: Plan expired?

nishufan — Sun, 23 Jul 2017 15:19:33 GMT

Hi @ridgewoodray

The 40 4G promotion plan is no longer available, but you can still use it. Don't change the plan. You only need to make a payment and activate your account, then you can still use the promotion plan. Thanks

Re: Plan expired?

ridgewoodray — Sun, 23 Jul 2017 15:32:50 GMT

Hi however right now my number is in the status of no-registered. I have paid the due amount and still did not have the signal.

Re: Plan expired?

xCameron94x — Sun, 23 Jul 2017 15:34:11 GMT

You'll have to private message a mod. I believe they are the only ones that can "revive" an expired account

Re: Plan expired?

will13am — Sun, 23 Jul 2017 18:43:36 GMT

I believe the user can revive and account in suspension by making a payment manually. If there's problems with doing that, by all means, contact the moderator team. They can resolve it. The moderator team can be reached via private message using link.