topic Re: need to change plan in Get Support

need to change plan

smlopez — Wed, 05 Jan 2022 07:29:19 GMT

Hello Iam trying to change my plan but cannot access self serve without my account being locked ive sent team messages for 2 days now and noone is answering what can i do

Re: need to change plan

smlopez — Wed, 14 Nov 2018 17:47:58 GMT

sorry i meant unlocked and password reset

Re: need to change plan

popping — Wed, 14 Nov 2018 17:51:06 GMT

@smlopez wrote:
Hello Iam trying to change my plan but cannot access self serve without my account being locked ive sent team messages for 2 days now and noone is answering what can i do

Moderator wait time is 48 - 72 hours. You may get a reply today after waiting for 2 days..

While you are waiting, try the "Forgot your password ?" link on the login page to reset your password.

Re: need to change plan

lukealex121 — Wed, 14 Nov 2018 18:51:03 GMT

Ensure you sent the message to the “moderator team”. If you sent it to a specific moderator, it may take longer to get a response. Just be patient, they should get back to you soon.

Re: need to change plan

Luddite — Wed, 14 Nov 2018 19:00:12 GMT

@lukealex121 wrote:
Ensure you sent the message to the “moderator team”. If you sent it to a specific moderator, it may take longer to get a response. Just be patient, they should get back to you soon.

Not so. Unless I missed the announcement, sending to specific moderator or moderator team places a private message in the same queue.

Re: need to change plan

Anonymous — Wed, 14 Nov 2018 19:19:52 GMT

you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific change your plan

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck