topic Re: My phone number is not working - neither outgoing and incoming calls in Get Support

My phone number is not working - neither outgoing and incoming calls

bybywah — Wed, 05 Jan 2022 07:28:54 GMT

My phone number is not working. I refilled my account and changed my plan from "$35 1GB" to "$10 per 30 Days" yesterday. The payment went through and my account is active now. However, I cannot make any phone call. I got the voice message "sorry. I cannot complete your call. your account does not have long distance add on".

I am in Vancouver BC and just want to make a local call. Please help!

When I tried to use a local phone to call my cell phone, I could only reach to the my voice mail..

Thanks!

Re: My phone number is not working - neither outgoing and incoming calls

KMG — Tue, 13 Nov 2018 19:20:14 GMT

You may have run out of minutes. Log in to selfserve, and look to see if you see the number of remaining minutes.

Re: My phone number is not working - neither outgoing and incoming calls

will13am — Tue, 13 Nov 2018 19:32:15 GMT

@bybywah, it seems like plan downgrades cause issues from time to time. Try toggling the lost/stolen phone feature and see if that helps. If the problem persists, I suggest seeking moderator team assistance. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: My phone number is not working - neither outgoing and incoming calls

bybywah — Tue, 13 Nov 2018 20:39:53 GMT

Thanks! It works now