topic Re: Cannot recieve MMS in Get Support

Cannot recieve MMS

MagnoliaForever — Wed, 05 Jan 2022 07:28:51 GMT

Hi everyone!

I recently started using Public Mobile. At first, I couldn't use the Internet when not on WiFi, but I configured my APN correctly thanks to this post, and now it works fine. I thought all my issues were solved, but a contact just sent me an MMS, which made me realize I couldn't send or recieve any MMS, despite my data working great otherwise. I tried the steps in this post, and everything seems to be appropriately configured. Is there anything else I can try?

I have the $30 30-day plan with 500 MB of data, and I have used only a fraction of it yet. My phone is an Acer Liquid Z410.

Thanks in advance for your help!

Re: Cannot recieve MMS

Jarvar — Tue, 13 Nov 2018 14:56:43 GMT

Welcome to Public Mobile @MagnoliaForever

Have you used this phone before on a different network or carrier previously?

Did it work then?

Sometimes a network reset helps, or carrier update.

Is this a port over of a previous number or new account?

If it is a port over, does the old SIM card still work?

The more details you provide, the better community members can assist.

Re: Cannot recieve MMS

hairbag1 — Tue, 13 Nov 2018 14:59:40 GMT

Check your usage....you might have used up your 500 MB of data already. Good luck.

Re: Cannot recieve MMS

Anonymous — Tue, 13 Nov 2018 15:02:17 GMT

@hairbag1 wrote:
Check your usage....you might have used up your 500 MB of data already. Good luck.

MMS doesn't "consume" data...data just needs to be on.

Re: Cannot recieve MMS

Jarvar — Tue, 13 Nov 2018 15:03:28 GMT

@hairbag1 I don't think that MMS text messages are counted against your alloted data usage.

It should show up in your usaged, but I was told it does not use up your data.

I could be wrong, but that's what some other forum members have mentioned.

Re: Cannot recieve MMS

Jarvar — Tue, 13 Nov 2018 15:12:00 GMT

Thank you for the reminder @Anonymous

I can concur that yes data on the phone needs to be turned on in order for MMS to work.

Re: Cannot recieve MMS

MagnoliaForever — Tue, 13 Nov 2018 15:18:30 GMT

Thanks for your quick answer, @Jarvar and everyone!

I used this phone with a different provider before I ported my number over to Public Mobile. Everything worked fine when i was with my old provider, and the old SIM card is now deactivated.

Not sure how to do a network update or a carrier update, though. Can you tell me more about that?

I am 100% certain that data is on (I can access the Internet when WiFi is disabled) and that I have not used up all my data.

Re: Cannot recieve MMS

Dunkman — Tue, 13 Nov 2018 15:35:09 GMT

@MagnoliaForever

Usually, if your data is working, the MMS messaging should be working also.

Network reset is process that you do with your phone usually under the phone settings. It resets all the new and old settings for network access. Carrier update is updating the phone's operating system either android or IOS. Again, should be under phone settings.

Maybe just make sure that the APN settings are exactly as show for your phone (even though your data is working): Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.

Re: Cannot recieve MMS

krazykiwi — Tue, 13 Nov 2018 15:50:17 GMT

@MagnoliaForever wrote:
Thanks for your quick answer, @Jarvar and everyone!

I used this phone with a different provider before I ported my number over to Public Mobile. Everything worked fine when i was with my old provider, and the old SIM card is now deactivated.

Not sure how to do a network update or a carrier update, though. Can you tell me more about that?

I am 100% certain that data is on (I can access the Internet when WiFi is disabled) and that I have not used up all my data.

Sometimes you may need to configure MMS settings separate from the Carrier settings. Take a look at this link.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Cannot recieve MMS

will13am — Tue, 13 Nov 2018 15:56:51 GMT

@krazykiwi wrote:
@MagnoliaForever wrote:
Thanks for your quick answer, @Jarvar and everyone!

I used this phone with a different provider before I ported my number over to Public Mobile. Everything worked fine when i was with my old provider, and the old SIM card is now deactivated.

Not sure how to do a network update or a carrier update, though. Can you tell me more about that?

I am 100% certain that data is on (I can access the Internet when WiFi is disabled) and that I have not used up all my data.
Sometimes you may need to configure MMS settings separate from the Carrier settings. Take a look at this link.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Separate APN settings for MMS is something not required these days. I think the problem is probably a typo entering the proxy information for MMS as already mentioned. I suggest also including default,supl,mms into the APN type field.

Re: Cannot recieve MMS

Jarvar — Tue, 13 Nov 2018 16:09:19 GMT

Hello @MagnoliaForever

Looks like you have been working diligently to get your phone working properly.

I found a thread concerning someone who was trying to get their phone which is the same model as the one you posted up working.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Acer-Z410-MMS-Picture-Fix-in-APN-settings/td-p/52158

Maybe take a look there and see if it helps.

Something that member mentions specifically is

Now here is what I needed to CHANGE for MMS pictures to work on my Acer Z410:

APN type: default,mms,supl

on my phone these were selectable options. Hope this works for you!

--jsfx3

See if that post is helpful.

Re: Cannot recieve MMS

MagnoliaForever — Tue, 13 Nov 2018 17:37:26 GMT

Looks like we found the issue! I was looking at my settings for the 100th time and tried to add mms under APN type. It worked! @Jarvar confirmed that it was the missing step for my phone.

Thanks a lot for your help everyone!

Re: Cannot recieve MMS

Anonymous — Tue, 13 Nov 2018 17:40:27 GMT

@MagnoliaForever wrote:
Looks like we found the issue! I was looking at my settings for the 100th time and tried to add mms under APN type. It worked! @Jarvar confirmed that it was the missing step for my phone.

Thanks a lot for your help everyone!

Then don't you think Jarvar should get the solution click? You gave it to yourself.

Re: Cannot recieve MMS

MagnoliaForever — Tue, 13 Nov 2018 17:43:04 GMT

Sorry, this is the first time I mark a thread as solved. How do I change it?

EDIT: nevermind, found it.

Re: Cannot recieve MMS

Jarvar — Tue, 13 Nov 2018 18:43:04 GMT

Glad to hear things worked out for you @MagnoliaForever

It just so happens that one other person on the community forum had a similar issue to you.

It's great when people come together to help each other.

I hope you have a great day.