topic puk in Get Support

puk

kickassjib — Wed, 05 Jan 2022 07:28:47 GMT

i locked my sim card i need puk number please

puk

kickassjib — Tue, 13 Nov 2018 07:56:07 GMT

i need mod

Re: puk

srlawren — Tue, 13 Nov 2018 07:58:41 GMT

@kickassjib wrote:
i need mod

@kickassjib see here for how to private message them: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

Re: puk

srlawren — Tue, 13 Nov 2018 07:59:27 GMT

@kickassjib I answered on your other thread: https://productioncommunity.publicmobile.ca/t5/Getting-Started/puk/m-p/295871/highlight/true#M53718

Re: puk

RobertQc — Tue, 13 Nov 2018 09:36:27 GMT

@kickassjib wrote:
i locked my sim card i need puk number please

@kickassjib

Some good info from cappaj from his S7 and the messages he got. You may not need a PUK.

"SIM network PIN blocked. Enter SIM network PUK."
- This is asking for Samsung's "master code" - I got this after entering the wrong code for the message below too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN"
- This is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you easy peasy. If you enter this incorrectly too many times, you'll get the error message above.

The other option is to just run to walmart, buy a new sim card, type the new number in self serve using the "change sim" feature and stick it in your phone. All done. For me, $10 would be worth getting my phone running today instead of waiting for mod team to reply.

However if you are sure you need one to get PUK code, reach out via private message to our support teams. Click this to send them a message

PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.

Caution! If the PUK is entered incorrectly up to ten times in a row, the SIM card becomes unusable.

To get PUK code, reach out via private message to our support teams. More info here

Re: puk

RobertQc — Tue, 13 Nov 2018 09:32:34 GMT

@kickassjib wrote:
i need mod

@kickassjibYou can bypass needing a puk by just spending $10 and getting a new sim card and linking it to your current account otherwise as @srlawren explained you will need to send the mod team a private message.

Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number so they don’t send you a message back asking for more details.

I know it can be a very frustrating to wait but they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT). Wait times can be a week.

For more information about contacting a moderator Click Here

Re: puk

Dunkman — Tue, 13 Nov 2018 15:22:27 GMT

@kickassjib

As stated above, you will need to contact moderator, but expect 3-4 day wait.

If you have a Samsung phone, you can contact Samsung directly sometimes to get PUK code. Either online chat or phone.