topic Re: New Account on AutoPay is Suspended!! Something went wrong during sign up in Get Support

New Account on AutoPay is Suspended!! Something went wrong during sign up

Complexify — Wed, 05 Jan 2022 07:28:34 GMT

Hello,

Can someone from PM please help me. Last night I attempted to sign up for a 30 day plan with a cost of $47 per month (plus tax) with autopay.

It seems that $53 dollars was charged to my credit card, but under my account it says I owe $74 (seventy something at least) and that my account is suspended. It also says that my next payment date is in Oct with is crazy.

Can someone please help get my account working on the plan I want.

Thank you.

Re: New Account on AutoPay is Suspended!! Something went wrong during sign up

tod — Thu, 20 Jul 2017 17:13:16 GMT

Send a private message with your account information (number) and explain the issue to one of the mods ( @Shazia_K , @Mary_M , etc.) and they should be able to assist.

Re: New Account on AutoPay is Suspended!! Something went wrong during sign up

Complexify — Thu, 20 Jul 2017 17:15:52 GMT

OK. Will do.

Re: New Account on AutoPay is Suspended!! Something went wrong during sign up

Michael77 — Thu, 20 Jul 2017 17:51:43 GMT

In the future, you should send your private emails to this general mailbox......... Moderator_Team

All moderators can pick up the email.

Thanks and good luck.

Re: New Account on AutoPay is Suspended!! Something went wrong during sign up

yunoonakapon — Fri, 21 Jul 2017 11:54:44 GMT

Same happened to me.

I try to contact moderator.

But,I 'm not sure contact suport team.

That's a complicate process , compared other mobile carrier.

Leat's try to cotact them.

I got same problem last month,and now.

Terribly sad.