topic Re: No support, NO DATA AFTER CHARGED and CCTS complaint registered. in Get Support

No support, NO DATA AFTER CHARGED and CCTS complaint registered.

stemcell — Wed, 05 Jan 2022 07:28:12 GMT

8 gb? For one month and the second month you will be charged for it and will not get any data. CCTS complaint has been made obviously for this and support being this response only “ you used up your data” bull**bleep** and that’s enough. Wasted my last few megabytes with uploading pictures to a forum which itself is not going to reset it at all is it ? Nope just ask for info THEY CANNOT USE OR MAKE MY DATA RESET TO ZERO. PUBLIC MONILE HAS BEEN NOTHING BUT USELESS IN THIS MATTER.

Re: No support, NO DATA AFTER CHARGED and CCTS complaint registered.

mimmo — Mon, 12 Nov 2018 00:43:46 GMT

@stemcell hopefully your complaint goes somewhere. Did you ask the mod to show you the usage history?

Having an active account you are free to change carriers and port your number at anytime. Not sure the fustrations you are experiencing here are worth it.

Re: No support, NO DATA AFTER CHARGED and CCTS complaint registered.

Jarvar — Mon, 12 Nov 2018 01:16:21 GMT

I am sorry to hear about your frustrating experience @stemcell

I really hope there can be a satisfactory solution that can be found.

I must admit, it does sound like a really unfortunate situation to be stuck in.

You have not been able to use any Data since you for all that time, even after you have had your account activated?

Were you able to get a message to and from the Moderators directly?

Re: No support, NO DATA AFTER CHARGED and CCTS complaint registered.

will13am — Mon, 12 Nov 2018 01:25:45 GMT

@stemcell I wish I could fully understand your problem and offer some useful suggestions. It looks like you are at the point of no return and have sought CCTS intervention. Be wary that the CCTS requires the customer to reach out to the carrier to seek a mutual acceptable solution. They will only get involved when the carrier is not offering an acceptable solution.

Re: No support, NO DATA AFTER CHARGED and CCTS complaint registered.

krazykiwi — Mon, 12 Nov 2018 02:15:15 GMT

@stemcell wrote:
8 gb? For one month and the second month you will be charged for it and will not get any data. CCTS complaint has been made obviously for this and support being this response only “ you used up your data” bull**bleep** and that’s enough. Wasted my last few megabytes with uploading pictures to a forum which itself is not going to reset it at all is it ? Nope just ask for info THEY CANNOT USE OR MAKE MY DATA RESET TO ZERO. PUBLIC MONILE HAS BEEN NOTHING BUT USELESS IN THIS MATTER.

I see you are still seeking an audience to vent without giving any discernible inclination as to what the issue is. I see you did listen to me and go with CCTS rather than CRTC. As @will13am mentioned you will need to contact PM to attempt to reach an amicable resolution and only when that isn't achieved will they step in. PM as CCTS will require a legible, coherent explanation of the issue, the steps you took to remedy the situation and your correspondence to PM. I will point out that all the tirades on here to average customers trying to assist you will not provide you any support but may prove beneficial to PM's case. Best of luck and many of us on here are hoping you receive a speedy well deserved and appropriate resolution.

Re: No support, NO DATA AFTER CHARGED and CCTS complaint registered.

ute1978 — Mon, 12 Nov 2018 02:17:00 GMT

For other readers. This member doesn't want to be helped. He/She just wants attention and does a lot of namecalling in this thread. https://productioncommunity.publicmobile.ca/t5/Getting-Started/Monthly-reset-date/td-p/292624/page/6

Re: No support, NO DATA AFTER CHARGED and CCTS complaint registered.

Mary_M — Mon, 12 Nov 2018 15:19:43 GMT

Hey @stemcell,

I've just sent you a private message - please view it. I'm going to do my best to help you out.

Cheers,

Mary