topic Re: Switching Credit Cards for Automatic Payment in Get Support

Switching Credit Cards for Automatic Payment

MaisieLam — Wed, 05 Jan 2022 07:27:44 GMT

I am trying to switch credit cards for payment and the following message appears: "Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

I have contacted my bank and everything is fine on their side.

Is there some other way to switch my payment card?

Re: Switching Credit Cards for Automatic Payment

neatooo — Mon, 17 Jul 2017 17:36:38 GMT

Unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Switching Credit Cards for Automatic Payment

Samianauman — Mon, 17 Jul 2017 17:38:27 GMT

Once you login goto payment section and first remove your current credit card details if you already have in the system then start from scratch.
Also if you have a apt or unit number try to skip that part. A

Re: Switching Credit Cards for Automatic Payment

MaisieLam — Mon, 17 Jul 2017 19:08:37 GMT

@Samianauman wrote:
Once you login goto payment section and first remove your current credit card details if you already have in the system then start from scratch.
Also if you have a apt or unit number try to skip that part. A

Awesome - I followed all your directions and it worked! Thank you!