topic Re: Need to update my credit card info but i can't get into self serve (locked out) in Get Support

Need to update my credit card info but i can't get into self serve (locked out)

chelleduck — Wed, 05 Jan 2022 07:27:36 GMT

I don't know my password for self serve and I need to update my credit card info asap (it expired) can any mods help me? im currently locked out of self serve for trying too many passwords.

Re: Need to update my credit card info but i can't get into self serve (locked out)

ashleyb — Sat, 10 Nov 2018 14:54:42 GMT

You'll need to message the Moderator Team. They should be able to help you. It may take some time for a response depending on the amount of messages they are getting but they will get back to you and assist you!

Re: Need to update my credit card info but i can't get into self serve (locked out)

Jarvar — Sat, 10 Nov 2018 14:58:13 GMT

Sorry to hear about that @chelleduck

You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

Hope you get this fixed soon so you don't have any interruption of your Public Mobile Service.

Re: Need to update my credit card info but i can't get into self serve (locked out)

Dunkman — Sat, 10 Nov 2018 15:14:22 GMT

@chelleduck

As stated above, private message a moderator, but expect 2-3 days wait time.

If you need to renew plan right away without service interuption, you can either buy payment vouchers in store (ie. Walmart, gas station, shoppers) or on line (via recharge.com) and load up vouchers by dialing 611.