topic Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE in Get Support

PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Botomo — Tue, 04 Jan 2022 10:22:29 GMT

I BOUGHT FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.

PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Botomo — Wed, 20 Oct 2021 05:55:33 GMT

PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

I BOUGHT FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Triguy — Tue, 19 Oct 2021 15:14:56 GMT

How long ago was it purchased ? It can sometimes takes a few hours and up to 24 hours for the pin to be effective.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Meow — Tue, 19 Oct 2021 15:16:27 GMT

I do not think PM is in business to scam customers.

It has to be some issue with your voucher. What error message you are getting when trying to use voucher?

Maybe they sold you already used voucher by mistake?

I would suggest to go back to retailer and straighten it out with them.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

t_p — Wed, 20 Oct 2021 05:55:54 GMT

@Botomo a écrit :
I BOUGHT FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.

@Botomo

Some vouchers bought at certain places could need a few hours before becoming active.

Try again a few times and if not working, open a ticket with CS to see if they can help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type "vouchers human" > Contact us > Select "other" > Click to submit a ticket

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Anonymous — Tue, 19 Oct 2021 15:17:42 GMT

@Botomo : If there are more than one set of 12 digit numbers, did you use the one called PIN# (if English). Can you also try to redeem it through the 611 service.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

computergeek541 — Tue, 19 Oct 2021 15:18:09 GMT

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

t_p — Tue, 19 Oct 2021 15:24:52 GMT

@Botomo wrote:
VOUCHER PIN CODE IS INVALID. NO WHERE TO GET PROBLEM FIX.
PUBLIC MOBILE BIG SCAM. STOP USING THEIR SERVICES.

@Botomo

Some vouchers bought at certain places could need a few hours before becoming active.

Try again a few times and if not working, open a ticket with CS to see if they can help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type "vouchers human" > Contact us > Select "other" > Click to submit a ticket

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

LeePublic — Tue, 19 Oct 2021 15:38:17 GMT

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Botomo — Tue, 19 Oct 2021 15:33:48 GMT

I'M NOT A BOT. I'M JUST A MAD CUSTOMER

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

LeePublic — Tue, 19 Oct 2021 15:37:45 GMT

@Botomo You should try again in a few hours up to 24 hours.

Is there a different number/pin on your voucher? If you keep trying the same code, try another code on your voucher. I believe there's 2-3 different codes so it doesn't hurt to try the other codes.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

LeePublic — Tue, 19 Oct 2021 15:39:59 GMT

My apologies to you @Botomo

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Botomo — Tue, 19 Oct 2021 15:40:57 GMT

No worries.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

hTideGnow — Wed, 20 Oct 2021 05:56:52 GMT

@Botomo wrote:
I BOUGHT FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.

how can you accuse others being SCAM without finding out what's wrong? What have you done to follow up and try to resolve?

Yes, some voucher needs 24 hours to activate. It's not PM issue but the voucher system need time to sync

also, even it didn't work, you can go back and ask for exchange of voucher or work with PM for a replacment

This is simply irresponsible to say PM a SCAM at stage like this.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Anonymous — Tue, 19 Oct 2021 16:32:49 GMT

@Botomo

d'où vous l'achetez, vous pouvez y retourner vérifier dans le système de magasin ils sont activés que les bons,

ou vous devez contacter l'agent du support client via CS_Agent , et expliquer votre problème à ils peuvent résoudre votre problème, ils sont gentils, ils vous aideront à 100%.

Voici comment contacter l'agent de support client par CS_Agent,

Obtenez de l'aide avec votre compte en toute simplicité en commençant une conversation avec notre assistant virtuel, SIMon. Cela vous mènera à des articles d'aide pertinents, ou s'il s'agit de quelque chose de plus urgent, cela peut vous aider à soumettre un ticket à CSA,cliquez ici lien,

ou vous pouvez envoyer un message privé à l'agent du service client par CS_Agent, par cliquez ici lien,
Vous devrez être connecté à votre compte communautaire pour que le lien fonctionne.

veuillez inclure dans votre message,
votre numéro de compte,
votre numéro de téléphone,
le code PIN à 4 chiffres de votre compte,
Votre adresse email,

Agent de support client par CS_Agent, répondra à votre boîte de réception par message privé
Pendant les heures ouvrables, nous nous efforçons de répondre rapidement aux messages des clients. Vous obtiendrez souvent une réponse dans l'heure. Pendant les périodes de pointe, vous devrez peut-être attendre jusqu'à 48 heures. Des agents de support client sont disponibles
Check your private message inbox (click on the envelope top right of your screen)
Lundi au dimanche : 6 h à 22 h HNE

Bonne chance....

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

CountyDownIeUk — Tue, 19 Oct 2021 16:34:29 GMT

Did the cashier that you bought it from have a Public Mobile account as well?

You really need :

To show us your voucher

Contact a CSA to verify your voucher

Verify that you are using the correct series of numbers on the voucher IS the pin #

To drop the attitude.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

Anonymous — Tue, 19 Oct 2021 16:34:47 GMT

@hTideGnow : I happen to think it's ridiculous that in this day and age that these vouchers can be delayed by the vendor. So scream away. But not here.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

BlueB — Tue, 19 Oct 2021 16:42:33 GMT

@Botomo

There are some very good thoughts/suggestions here. A couple notes, it's generally good etiquette to type with proper capitalization. Typing in ALL CAPITAL LETTERS appears like you're yelling. Although we know that you're mad, we're fellow community users just like you, trying to help.

Although Public Mobile (owned by Telus) is a legitimate company and not operating any scams, their service offering here isn't for everybody. If you feel like you will get better service for your needs elsewhere, Public Mobile is strictly prepaid without any contracts and you're more than welcome to explore other options (including porting your number if that's important to you).

Otherwise, I'd follow the suggestions above, possibly going back to Couche-Tard or reaching out to a staff member.

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

AE_Collector — Tue, 19 Oct 2021 16:44:36 GMT

@Botomo wrote:
I'M NOT A BOT. I'M JUST A MAD CUSTOMER

…. A mad customer who isn’t particularly adept at getting problems rectified. So the implication is that PM is just one big scam so if that is the case…haven't we already stopped using their (non existent) services? Maybe we just haven't tried our phones yet to learn the bad news that you are reporting here.

Or more likely, you just have some sort of little glitch that incited your way over the top response.

AE_Collector

Re: PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

softech — Tue, 19 Oct 2021 16:46:29 GMT

@Botomo wrote:

PUBLIC MOBILE BIG SCAM. STOP USING THEIR SERVICES. I'M VERY FRUSTATED.

you are lucky today, you found us in the Community and we can help you to UNSCAM it.

did you have a chance to read this SUCCESSFUL EXPERIENCE by others PM members?

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236