topic Province Wide Talk and Text in Get Support

Province Wide Talk and Text

TeamTilley — Wed, 05 Jan 2022 07:27:26 GMT

I just set up my account tonight and chose the $25 province wide talk and text, but cannot call my home phone number, says it is long distance, even though they are both in the same area code, any ideas how to fix this?

Re: Province Wide Talk and Text

Anonymous — Sat, 10 Nov 2018 04:26:48 GMT

@TeamTilley wrote:
I just set up my account tonight and chose the $25 province wide talk and text, but cannot call my home phone number, says it is long distance, even though they are both in the same area code, any ideas how to fix this?

Did you port a number over or did you start out fresh?

This is being a troublesome problem recently.

Did you restart the phone?

There are two tricks that might make it right.

One is the lost/stolen feature and the other is adding another $1 to the account.

But I'm not sure they're doing the trick.

Re: Province Wide Talk and Text

TeamTilley — Sat, 10 Nov 2018 04:31:57 GMT

I am starting fresh and got a new phone number, I will try restarting the phone and see if that helps. Thanks

Re: Province Wide Talk and Text

RobertQc — Sat, 10 Nov 2018 04:35:23 GMT

@TeamTilley wrote:
I am starting fresh and got a new phone number, I will try restarting the phone and see if that helps. Thanks

@TeamTilley

Try the tricks as explained by @Anonymous Which you can read more about here https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Otherwise you might find that adding a ”1” to the beginning of your phone call dial might solve the issue. Your account may have a provisioning issues where the database of included calling numbers is corrupted. Please reach out to the moderator team and they should be able to reprovision your account. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT). For more information about contacting a moderator Click Here

Re: Province Wide Talk and Text

TeamTilley — Sat, 10 Nov 2018 04:36:56 GMT

I restarted my phone and still saying I do not have a long distance plan when I try to call the home phone number, so i have sent a message on to a moderator....and will await their response. Thanks for taking the time to help me!!

Re: Province Wide Talk and Text

Anonymous — Sat, 10 Nov 2018 04:38:50 GMT

@TeamTilley wrote:
I restarted my phone and still saying I do not have a long distance plan when I try to call the home phone number, so i have sent a message on to a moderator....and will await their response. Thanks for taking the time to help me!!

Well...while you're waiting the couple days for them to get back to you.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

The other is to manually put in another $1 into your account and restart phone.

Re: Province Wide Talk and Text

smp99 — Sat, 10 Nov 2018 11:46:20 GMT

Hi. Try calling other local numbers from your cell. Also try calling your cell from another number to see if you can receive calls.

I assume you you have a PM signal since you got that message, but does texting work? Just making sure

Re: Province Wide Talk and Text

Jarvar — Sat, 10 Nov 2018 16:06:03 GMT

Welcome to Public Mobile @TeamTilley

Like @smp99 suggested. Have you tried any other provincial numbers? Did any of those work? Or is it the same outcome?

Re: Province Wide Talk and Text

Anonymous — Sat, 10 Nov 2018 15:56:43 GMT

@Jarvar wrote:
Welcome to Public Mobile @Anonymous
Like @smp99 suggested. Have you tried any other provincial numbers? Did any of those work? Or is it the same outcome?

@Jarvar: Thanks for the welcome but I think you were intending to welcome and comment to @TeamTilley the OP.

Re: Province Wide Talk and Text

Jarvar — Sat, 10 Nov 2018 16:07:08 GMT

Thank you @Anonymous

I totally missed that there. I recognize your name now that I see the post again.

I apologize for that, tagging your name unecessarily.

I hope you have a good weekend.

Re: Province Wide Talk and Text

TeamTilley — Sun, 11 Nov 2018 12:31:56 GMT

Texting works, I can call other PM numbers.... just not my home phone number. Strange.

Re: Province Wide Talk and Text

srlawren — Mon, 12 Nov 2018 17:37:04 GMT

@TeamTilley by chance, do you live near a provincial border? (common example is Gatineau/Hull but there are other provincial border towns of course)

Re: Province Wide Talk and Text

CS_Agent — Tue, 13 Nov 2018 15:09:32 GMT

Hi @TeamTilley,

We've replied to your message.Please check your inbox.

Thank you,

Syed

Re: Province Wide Talk and Text

TeamTilley — Tue, 13 Nov 2018 19:24:45 GMT

Thanks Syed, just responded!!

Re: Province Wide Talk and Text

TeamTilley — Tue, 13 Nov 2018 19:25:48 GMT

Unfortunately not....I am on the island of Newfoundland!!